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Hollister Co Retail Store Manager

2 months ago

Salem, New Hampshire, United States Hollister Co. Stores Full time
Job Description

A Full-Time Key Holder plays a pivotal role in driving business growth through leadership and is actively involved in ensuring a differentiated customer experience. Key Holders should be assertive, analytical, and trustworthy as a leader of a multi-million dollar business. They utilize applied learning to evolve as a business leader and improve store results. The Key Holder leads a team of associates to ensure operational tasks and procedures are successful as well as opening and closing routines being completed, all while keeping the customer at the center of everything we do.

Key Responsibilities
  • Training and Development: Provide guidance and support to associates to enhance their skills and knowledge.
  • Customer Experience: Foster a positive and engaging customer experience by ensuring a well-organized and visually appealing sales floor.
  • Communication: Effectively communicate with associates, customers, and management to ensure seamless operations.
  • Store Presentation and Sales Floor Supervision: Maintain a high level of store presentation and supervise the sales floor to ensure a productive and efficient work environment.
  • Asset Protection: Implement and maintain asset protection procedures to prevent loss and ensure a secure work environment.
  • Policies and Procedures Adherence: Ensure compliance with company policies and procedures to maintain a positive and productive work environment.
Qualifications

To be successful in this role, you will need:

  • At Least One Year of Customer Service Experience: Proven experience in providing exceptional customer service in a retail environment.
  • Work Ethic: A strong work ethic and ability to work in a fast-paced environment.
  • Assertiveness: Ability to assertively communicate with associates, customers, and management.
  • Applied Learning: Ability to apply learning to evolve as a business leader and improve store results.
  • Attention to Detail: Strong attention to detail to maintain a high level of store presentation.
  • Analytical Skills: Ability to analyze situations and make informed decisions.
  • Adaptability / Flexibility: Ability to adapt to changing situations and priorities.
  • Multi-Tasking: Ability to prioritize tasks and manage multiple responsibilities.
  • Stress Tolerance: Ability to work in a high-pressure environment and manage stress.
What We Offer

As a Hollister Co. Stores associate, you will be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. We are committed to providing simple, competitive, and comprehensive benefits that align with our company culture and values.