Customer Service Representative

2 weeks ago


Jersey City, New Jersey, United States BurgerIM Full time
Position Overview

The Cashier serves as the primary point of contact for our patrons at BurgerIM. This role requires an individual who is personable and engaging, ensuring that every customer enjoys a pleasant experience. Responsibilities include welcoming guests upon arrival, guiding them through the ordering process, and effectively promoting menu items. Cashiers must proficiently utilize order screens to ensure accurate transactions and maintain professionalism even in demanding situations.

Key Responsibilities:

  • Welcome all customers warmly
  • Provide detailed explanations of the menu and encourage additional sales
  • Ensure precise order taking, including confirming orders with customers
  • Follow up with customers to ensure satisfaction
  • Answer phone calls and take orders in accordance with company guidelines
  • Handle cash and credit transactions accurately
  • Assist in setting up or closing the dining area
  • Keep the work environment clean and in compliance with health regulations
  • Support opening and closing procedures and restocking as needed
  • Maintain a friendly demeanor and exhibit politeness
  • Assist kitchen staff whenever possible

Qualifications:

  • Friendly and approachable personality
  • Outstanding customer service abilities
  • Integrity and reliability
  • Ability to work collaboratively in a team setting
  • Quick adaptability to new information
  • Comprehensive knowledge of the menu, including dietary considerations
  • Experience with point-of-sale systems
  • Excellent verbal and listening communication skills
  • Strong organizational capabilities
  • Professional demeanor with flexibility in a dynamic environment

We are eager to meet candidates who share our commitment to exceptional service.



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