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Medical Assistant
2 months ago
We are seeking a highly skilled and compassionate Medical Assistant to join our team at AllCare Primary and Immediate Care. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our clinical team.
Key Responsibilities- Assist in opening and closing the clinic, ensuring a clean and organized workspace.
- Welcome patients with a friendly demeanor, answering inquiries and directing them through the registration process.
- Answer multi-phone lines, scanning documentation, and completing daily patient callbacks.
- Collect patient insurance information and verify/input patient demographics in our electronic medical record (EMR) system.
- Schedule and reschedule clinic appointments, following up on appointment requests.
- Provide strong commitment to Customer Service and Excellence in healthcare.
- Assist providers with examinations, procedures, and other clinical duties.
- Responsible for completing clinical intake, capturing accurate and detailed patient history, and updating medical records.
- Perform venipuncture and lab specimen collections.
- Conduct patient point of care (POC) testing and ensure accurate and timely documentation in our EMR system.
- Complete required quality control (QC) tests on various medical supplies.
- Maintain supplies, ensuring clean and stocked exam rooms.
- Maintain standard key performance indicators (KPI) set forth by leadership.
- Assist with patient discharge process, providing patients with applicable discharge materials, including prescriptions, work/school excuses, etc.
- Prioritize and optimize patient flow and experience.
- Complete provider orders per state and AllCare policies.
- Complete patient referrals and patient cases daily, with results as needed.
- Ensure clinic readiness and maintenance to remain compliant with corporate policies.
- Communicate effectively both orally and in writing.
- Complete all assigned compliance and annual trainings timely.
- Attend all Practice Manager staff meetings or huddles as required.
- Assist with the training of newly hired team members, following established AllCare policies and procedures.
- Maintain knowledge of common safety hazards and precautions to establish a safe work environment.
- High School Diploma or GED.
- Completion of medical assistant training program with certification.
- 2+ years of medical assistant experience.
- Knowledge of computerized information systems (EMR) used in clinical management settings.
