Client Relationship Banker

2 weeks ago

Wichita, Kansas, United States INTRUST Bank Full time
At INTRUST Bank, we uphold 10 core character traits that guide our operations. These traits include respect, positivity, compassion, humility, and initiative. They shape our interactions with clients and colleagues, drive our community involvement, and influence our corporate objectives. These character traits are our legacy, and we embody them daily.

Your career is significant to you, and thus it is significant to us. At INTRUST, you will discover a supportive and inclusive environment where your skills can flourish. You will receive encouragement in your career journey, have opportunities to lead regardless of your title, and can envision a clear path for advancement. If you seek a workplace where you are valued, can achieve balance, and feel a sense of belonging, we invite you to consider this opportunity.

A contemporary benefits package: To support our team members and their families, INTRUST provides a comprehensive and competitive benefits package that emphasizes your overall well-being.
  • Competitive compensation
  • Generous leave policies
    • Employees enjoy three weeks of paid vacation along with 11 paid holidays annually.
    • Paid time off for community service.
    • Paid sick leave for employees and their families - two weeks upon hiring with monthly accruals.
    • Paid parental leave.
  • 401(k) plan with a 6% employer match and immediate vesting.
    • 3% non-elective company contribution; non-elective contributions vest after three years of service.
  • Opportunities for career growth and development
  • Tuition reimbursement for both full-time and part-time employees pursuing any degree program.
  • Banking perks
  • Comprehensive medical, dental, and vision insurance
Eligibility for benefits is contingent upon hire date and employment status. Please inquire for our benefits guide for complete details.

Position Overview: The Financial Services Associate is tasked with delivering exceptional customer service, accurately and efficiently managing banking activities and teller transactions for clients, and providing consultative guidance on all banking products and services. This role fosters a collaborative environment within the department and across the organization. The Associate represents INTRUST Bank in all community engagements and is dedicated to cultivating new business relationships. Strict confidentiality standards must be maintained, and duties should align with INTRUST's character traits.

Key Responsibilities:

• All responsibilities outlined in this job description are essential for success in this role, performed with or without reasonable accommodation.

• Ensure outstanding customer satisfaction and service quality in accordance with INTRUST's Character Traits.

• Deliver a friendly, accurate, knowledgeable, and professional customer experience.

• Proactively identify the financial needs of clients and prospects, recommending suitable products and services.

• Open and manage customer accounts as necessary, maintaining proactive communication to meet all financial needs.

• Identify lending requirements and assist clients in completing loan applications, including gathering necessary documentation.

• Recognize needs-based opportunities for referrals across all areas of the organization to comprehensively address clients' financial needs.

• Utilize all available resources to ensure documentation is completed accurately on the first attempt and in compliance with policies and procedures.

• Adhere to bank operations and security protocols.

• Consistently exercise sound judgment to safeguard clients and INTRUST Bank; maintain the integrity of bank documents and client confidentiality.

• Accurately and efficiently process teller transactions in line with standard banking and teller policies and procedures, including timely scanning of work through branch capture.

• Fulfill any additional branch-specific responsibilities as assigned.

Qualifications: A high school diploma or equivalent is required; some college education is preferred. 1-2 years of prior experience in customer service or sales is advantageous.

Essential Skills and Knowledge: Proven consultative and customer service abilities, effective communication, listening, and organizational skills. Proficiency in utilizing multiple Microsoft Office applications and web-based tools simultaneously is necessary.

Licenses and Certifications: Registration with the Nationwide Mortgage Lending System or the ability to meet registration qualifications.

Physical Requirements: Extended periods may be spent using a personal computer, sitting, standing, and walking. Occasional lifting of up to 50 lbs. is required, along with the ability to stoop and bend. The physical demands for this role should be met with or without reasonable accommodation.

Work Environment: Standard office conditions.

This job description is not intended to be an employment contract, nor does it imply that these are the only tasks to be performed by the employee in this position. Employees may be required to undertake additional duties as assigned or requested by their supervisor.

INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers committed to not unlawfully discriminate against any qualified employee or applicant based on protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state, or federal law; except where an individual's protected category constitutes a bona fide occupational qualification.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not terminate or discriminate against employees or applicants for inquiring about, discussing, or disclosing their own pay or the pay of another employee or applicant. However, employees with access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals without access to that information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal obligation to provide information. 41 CFR c)

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