Restaurant Operations Manager

2 weeks ago


New Orleans, Louisiana, United States Hard Rock International Full time
Restaurant Operations Manager Job Description

At Hard Rock International, we're seeking a highly skilled Restaurant Operations Manager to join our team. As a key member of our cafe leadership, you'll be responsible for driving business growth, ensuring exceptional customer experiences, and upholding our brand standards.

Key Responsibilities:
  • Financial Acumen: Demonstrate a deep understanding of cafe budgets and profit/loss statements to inform strategic decisions.
  • Team Development: Mentor and coach hourly staff to become Hard Rock brand ambassadors and customer service experts.
  • Labor Management: Optimize labor schedules to meet budget and forecast models.
  • Departmental Leadership: Successfully manage a department or cost center to drive business results.
  • Collaboration: Partner with cross-functional teams to execute systems and processes that deliver exceptional guest experiences.
  • Guest Focus: Foster an environment where team members prioritize guest satisfaction in every interaction.
  • Brand Standards: Execute established brand standards in the Rock Shop and identify opportunities to grow retail sales through staff and guest engagement.
  • Objective Evaluation: Monitor and maintain objective ranking systems to ensure guest expectations are met or exceeded.
  • Music Enthusiasm: Engage with guests about music, both current and past.
  • Talent Acquisition and Retention: Support senior management in attracting and retaining top talent and placing them in positions that leverage their skills.
  • Performance Management: Clearly define goals and expectations for team members using performance review tools and hold them accountable for successful performance.
  • Staff Development: Support staff development and advancement along well-defined career paths.
  • Learning and Development: Serve as a Learning Coach, developing and implementing learning programs to drive continuous improvement and employee retention.

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

Requirements:
  • 3+ years of experience in an Operations Managerial role with high-volume exposure in a casual-themed, full-service restaurant.

Competitive Compensation, Quarterly Bonus Plan, Generous PTO, and Healthcare Benefit Plan



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