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Restaurant Operations Manager
2 months ago
Link Restaurant Group is seeking a highly motivated and experienced Assistant General Manager to join our team. As a key member of our management team, you will be responsible for supporting the daily business operations of our restaurant, ensuring that our team delivers exceptional quality and service to our guests.
Responsibilities:- Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards.
- Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
- Proactively interact with restaurant guests, build loyalty, and face/name recognition.
- Positively handle guest requests and accept feedback.
- Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback.
- Maintain the highest level of safety, security, sanitation, and cleanliness of the restaurant.
- Staff, train, and develop guest-focused employees.
- Sound decision-making capability.
- Assist with inventory counts, costs, and maintenance as specified by the General Manager.
- Perform other job-related duties as assigned.
- Coach, counsel, and discipline employees.
- Oversee all Front of House scheduling.
- Manage review cycles and Performance reviews.
- Responsible for payroll and maintaining employee records.
- Strong interpersonal skills (motivating, delegation, conflict management).
- 1-3 years in the same or similar role.
- Ability to coordinate multiple tasks while maintaining standards of operations.
- Strong problem-solving, organization, and time management skills.
- Excellent guest service and hospitality skills and professional presentation.
- Ability to motivate employees to work as a team to ensure that food and service meet high-level standards.
- Excellent verbal and written communication skills.
- Self-motivated with excellent organizational skills and attention to detail.
- Excellent planning, organization, and follow-up skills.
- Must be effective at listening, understanding, and clarifying concerns.
The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
Link Restaurant Group is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence, or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information, or predisposing genetic characteristic, or other protected status.
