Travel Experience Coordinator

4 weeks ago


Nashville, Tennessee, United States Marriott International Full time
POSITION SUMMARY
At Marriott International, we're not just about providing a smooth check-in and check-out experience. We're about creating a memorable and unique experience for our guests.

Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. They're empowered to move about their space and do what needs to be done, whether it's processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area.

Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a 'guest first' mindset. They're responsible for creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring their uniform, personal appearance, and communications are professional.

Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).

Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education:
High school diploma or G.E.D. equivalent.

Related Work Experience:
No related work experience.

Supervisory Experience:
No supervisory experience.

License or Certification:
None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At TownePlace Suites, we make every guest and team member feel at home. Our associates work side by side and are better together, are thoughtful with an eye for detail and small gestures to brighten any day and are approachable with a smile and friendly hello.

In joining TownePlace Suites, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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