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Evening Financial Coordinator

2 months ago

Haverhill, Massachusetts, United States Wingate by Wyndham Charleston Airport Full time
Night Auditor

Overview
ENHANCE YOUR INCOME WITH A NIGHT POSITION THAT OFFERS CONSISTENT HOURS AND A SET SCHEDULE.

As a Night Auditor, you will play a crucial role in managing both guest services and financial responsibilities. This position involves overseeing the auditing, posting, and balancing of daily financial transactions, contributing to the hotel’s commitment to exceptional guest service and financial success.

By reconciling daily revenues and expenses, you will ensure accurate billing for guests and proper recording of credit card transactions. Additionally, you will be responsible for welcoming, registering, and checking out guests, all while maintaining the hotel’s high standards of service and profitability.

Key Responsibilities
  • Conduct audits, post entries, and balance daily cashier reports for the hotel.
  • Ensure all account entries are reconciled; document and resolve any discrepancies found during audits.
  • Confirm that the credit card system aligns with daily transaction records.
  • Verify cash postings and cashier drops for accuracy.
  • Organize and compile daily hotel operations paperwork as directed by management.
  • Greet all guests in a courteous and professional manner.
  • Facilitate guest registration and check-out processes.
  • Manage telephone inquiries, transferring calls and taking messages as needed.
  • Assist guests with hotel reservations, including modifications and cancellations.
  • Maintain an accurate cash bank during your shift and utilize appropriate vouchers for transactions.
  • Respond promptly to all guest requests and needs.
  • Follow up to ensure guest requests are addressed satisfactorily.
  • Possess knowledge of the local area and attractions.
  • File necessary paperwork as instructed.
  • Ensure the front desk is well-stocked with supplies.
  • Understand and implement hotel emergency procedures and evacuation protocols.
  • Collect payments from guests during check-in and check-out, providing change as needed.
  • Keep the Front Office and Lobby areas clean, organized, and presentable.
  • Adhere to all company safety and security policies; report any accidents or unsafe conditions to management.
  • Maintain a professional appearance and uniform.
  • Protect the confidentiality of proprietary information and safeguard company assets.
  • Communicate effectively with others using clear and professional language.
  • Build and maintain collaborative relationships with team members and management.
  • Prepare breakfast for guests in the morning.
  • Perform any reasonable job duties as requested.
Qualifications
  • Prior experience in a hotel or related field is preferred.
  • Strong attention to detail is essential.
  • Ability to operate front desk equipment, including computers and credit card machines.
  • Basic math skills are required.
  • Excellent verbal communication and guest interaction skills.
  • Ability to handle cash transactions accurately.
  • Capable of working effectively as part of a team, ensuring smooth communication between shifts.
  • Must be able to stand for extended periods.
What We Offer

Wellness:
  • Vacation Time
  • Work-Life Balance
Rewarding Hard Work:
  • Incentive-based bonus program
  • Employee discounts within the hotel brand
  • Discounts for friends and family within the hotel brand
  • Referral bonuses for new team members
Career Growth:
  • Free in-house training program designed to foster employee development and provide a clear career path.
Equal Opportunity Employer