Patient Service Coordinator
2 weeks ago
We are seeking a highly skilled and bilingual Patient Service Representative to join our team at the Greater Lawrence Family Health Center. As a Patient Service Representative, you will play a critical role in ensuring that our patients receive the highest quality care and service.
Key Responsibilities:
- Perform patient registration functions, including confirmation of appointments, updating demographic information, and insurance verification.
- Answer incoming calls and provide excellent customer service, ensuring confidentiality and professionalism.
- Review clinicians' schedules and resolve insurance issues to ensure patients have appropriate coverage for services.
- Collect co-pays and issue receipts, balancing payments against receipts by the end of each shift.
- Notify staff of patient arrivals and follow cancellation and rescheduling procedures.
- Assist patients with enrollment in available insurance plans and provide education on benefits and coverage.
Requirements:
- Bilingual in English and Spanish.
- High School diploma or equivalent.
- Training in a medical or administrative field.
- Computer knowledge and excellent communication skills.
- Ability to work flexible hours, including evenings and weekends.
About Us:
The Greater Lawrence Family Health Center is a mission-driven non-profit organization dedicated to providing high-quality patient care to residents throughout the Merrimack Valley. We offer a great working environment, comprehensive benefits, growth opportunities, and tuition reimbursement.
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