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Guest Services Manager

2 months ago

Gretna, Louisiana, United States Hotel 360 Full time
Job Summary

Hotel 360 is seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations team, you will be responsible for ensuring the smooth and efficient operation of our front desk, providing exceptional guest service, and leading a team of front office personnel.

Key Responsibilities
  • Front Desk Operations: Supervise and manage the front desk team to ensure efficient and profitable operation of the front desk.
  • Guest Service: Provide exceptional guest service, ensuring that all guests receive a warm and welcoming experience.
  • Team Leadership: Lead and manage a team of front office personnel, providing guidance, training, and development opportunities to ensure they have the skills and knowledge needed to excel in their roles.
  • Policy Implementation: Implement and enforce hotel policies and procedures, ensuring compliance with brand standards and company policies.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations and exceptional guest service.
  • Problem-Solving: Resolve guest complaints and issues in a professional and courteous manner, ensuring that all guests receive a positive experience.
  • Reporting: Prepare and submit reports as required, providing insights and recommendations to improve front desk operations and guest service.
Requirements
  • Customer Service: Provide exceptional customer service, ensuring that all guests receive a warm and welcoming experience.
  • Leadership: Demonstrate leadership skills, guiding and developing a team of front office personnel.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations and exceptional guest service.
  • Problem-Solving: Resolve guest complaints and issues in a professional and courteous manner.
  • Attention to Detail: Maintain accurate records and reports, ensuring attention to detail and accuracy.
  • Teamwork: Collaborate with colleagues and management to achieve team goals and objectives.