Senior Technology Solutions Analyst

7 days ago


Kansas City, Missouri, United States Menlo, Inc. Full time
Job Overview

Making a meaningful difference in education and communities nationwide requires innovative technology solutions. As a System Analyst at Menlo, Inc., you will be an integral part of our dynamic team shaping the future of technology.

Your key responsibilities will include:

  • Engaging with clients to optimize their experience with customized systems, automation, and complex problem-solving.
  • Troubleshooting issues from beginning to end and providing high-quality end-user technical support for enterprise software and hardware.
  • Identifying and solving system performance and functionality issues, as well as managing and contributing to projects aligned with organizational goals.

We are seeking a highly skilled individual with:

  • An Associate's/Bachelor's degree or relevant work experience in place of degree.
  • 4+ years of recent experience in technology, service desk, or helpdesk.
  • A strong understanding of networking concepts and protocols: TCP/IP, DHCP, DNS.
  • Strong analytical and critical thinking skills.
  • Effective oral and written communication skills.

Benefits include:

  • 401(k) retirement plan with company matching.
  • Supportive time off including paid volunteer days and company holidays.
  • Medical/Dental/Vision healthcare benefits including dependent plans & HSA/FSA offerings.

The estimated salary range for this position is $65,000 - $90,000 per year, based on location and industry standards.



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