Senior Field Service Technician

5 days ago


Kansas City, Missouri, United States Peak Technologies Full time
Job Summary

We are seeking a highly skilled Senior Field Service Technician to join our team at Peak Technologies. As a Senior Field Service Technician, you will be responsible for providing exceptional service and support to our customers by installing, maintaining, and repairing their enterprise mobility solutions.

Key Responsibilities:
  • Install, maintain, and repair enterprise mobility solutions, including printers, kiosk/ATM devices, and mobile data capture solutions.
  • Provide timely and effective communication with customers and internal stakeholders regarding service call status, ETA's, and resolution status.
  • Develop and maintain strong relationships with internal and external customers through regular interaction and coordination of servicing activities based on regional demands and priorities.
  • Maintain accurate and up-to-date documentation of field activity, expenses, time reporting, and other relevant information.
Requirements:
  • Near expert level technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience.
  • Associate Degree desired or 2-4 years of equivalent work experience in field service, IT, or a similar industry.
  • Certification in information technology or process improvement desired.
  • Strong computer skills and phone application skills using Microsoft Windows-based programs.
  • Self-starter and motivated to perform effectively during times of high demand.
  • Able to travel throughout the country and work from home with minimal supervision or guidance.
Benefits:
  • $25/hour salary.
  • Opportunity to work with state-of-the-art solutions and managed services.
  • Exemplary customer support and a positive work environment.
  • Ongoing training and self-development opportunities.
About Us:

Peak Technologies provides end-to-end enterprise mobility, managed services, printing, and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. We are committed to delivering transformational business solutions and results that drive greater ROI and outstanding value for our customers.



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