Sales and Customer Service Representative
5 days ago
At Massage Envy, we're dedicated to helping our clients feel their best. We're a team of passionate professionals who share a commitment to delivering exceptional service and promoting total body care.
Job SummaryWe're seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team. As a Sales and Customer Service Representative, you'll play a key role in providing outstanding service to our clients, promoting our services and products, and helping to grow and retain our client base.
Responsibilities- Provide exceptional customer service and ensure that every client feels valued and understood
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
- Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions
- Help grow and retain a client base both in-person and through outreach efforts
- High school diploma or equivalent required
- Previous retail or sales experience preferred
- Critical thinking and problem-solving skills
- Excellent math and computer skills
- Great people skills and ability to establish positive relationships with guests
- Supporters of total body care with a general knowledge of massage and skin care services
- Competitive hourly rate and commission structure
- Opportunities for professional growth and development
- A supportive and caring team environment
- A comprehensive training program
- A free service or product each month
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