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Customer Service Representative and Graphics

3 months ago

Mandeville, United States Supreme Color Graphics Full time

Large Wholesale Format Printing Company located in Mandeville, Louisiana has an opening for a CSR-Graphics. Must have Graphics background and excellent communication skills. Job Type: Full Time Schedule: Monday - Friday, 8:00AM – 5:00PM CUSTOMER SERVICE DUTIES: Answer incoming calls, general inquiries and answer product issues. Create estimates, orders, shipping quotes, and service questions in a timely manner. Save art to folders and send to pre-press. Handle any and all customer service needs and requests, maintaining professionalism with clients to establish a positive rapport. Update customer information in the customer service database when needed. Impact the company’s bottom line by problem solving and helping to keep clients as repeat customers. Assist walk-in clients with pick-up orders. Assist Sales Representatives with orders, estimates, and promotional materials when requested. Assist Operations Manager with custom quotes and special orders. Close job tickets and send final invoices to customers who are on terms. Monitor website for online orders and payments. Post customer payments in the system. File and organize hard and electronic copies of various files. Communicate with customers on behalf of pre-press and/or production. Handle general office administration tasks. Communicate problems or issues to management. Maintain Quality Control and Color Management. Coordinate art proofs to Pre-Press. GRAPHICS RESPONSIBILITIES: Evaluate customer artwork and correct as necessary. Set files up for best production, yield, and workflow. Create proofs and email customer proofs. Manage file storage and history. Consult with Customer Service Department and customers regarding design criteria. Set up files to print colors as required. Manipulate file transfers to ensure accuracy. Graphic design for customers as well as House Advertising Blasts. Participate in Color Management as part of the team. Work with Production Manager to create new product ideas/product lines. Help troubleshoot color management issues. Assist with production flow as needed. #J-18808-Ljbffr