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Customer Service Representative

3 months ago


Mandeville, United States Supreme Color Graphics Full time

Wholesale Printing company located in Mandeville, Louisiana is hiring for a full-time CSR - Customer Service Representative . Monday - Friday. 8:00AM - 5:00PM. Below is an outline of the position's responsibilities: Answer incoming calls, general inquiries and product issues. Create estimates, orders, shipping quotes, and service questions in a timely manner. Save art to folders and send to pre-press. Handle any and all customer service needs and requests. Maintain professionalism with clients and work to establish a positive rapport. Update customer information in the customer service database when needed. Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers. Assist walk-in clients with pick-up orders. Assist Sales Representatives with orders, estimates, and promotional materials when requested. Close job tickets and send final invoices to customers who are on terms. File and organize hard and electronic copies of customer orders and other various files. Communicate with customers on behalf of pre-press and/or production. Monitor and administer the website. Perform general office administration. Maintain cleanliness of the office and take out trash. Communicate problems or issues to management. Assist with QC / Color Management. Coordinate art proofs to Pre-Press. Must be punctual and highly dependable. #J-18808-Ljbffr