Senior IT Business Solutions Analyst

2 weeks ago

Oakland, California, United States Varite Full time
Compensation Range: $ /yr.

Position Details:
Type: Direct Hire
Location: Remote
Duration: 24 months

Overview:
*****FULL-TIME EMPLOYMENT / DIRECT HIRE*****

ACTUAL TITLE: Senior IT Business Solutions Analyst

KEY REQUIREMENTS:
- Knowledge of Customer Care & Billing (CC&B)
- Proficiency in SQL
- Strong Communication Skills

Requisition ID # TO MAINTAIN CANDIDATE OWNERSHIP: PLEASE DO NOT ASK YOUR CANDIDATES TO APPLY DIRECTLY TO CLIENT'S CAREER PAGE UNTIL THEY ARE SELECTED FOR INTERVIEWS)
Job Category: Information Technology
Job Level: Individual Contributor
Business Unit: Information Technology
Work Type: Hybrid

Department Overview
The IT Meter to Cash Application Development team is tasked with software development and the implementation of new features within the Customer Care and Billing system and its Direct Interfaces. This team collaborates closely with the IT business analyst team to ensure the delivery of high-quality products and services.

Position Summary
We are seeking a Senior IT applications design analyst within the Customer Information team who is a quick learner, detail-oriented, organized, and adaptable to fast-paced and dynamic environments. The analyst will primarily focus on analyzing business requirements and developing functional requirement and design documents. Additionally, the analyst will assess operational and project defects to determine their business and technical impacts and provide recommendations for resolution.

Compensation Statement
The salary range provided is based on the company's good faith belief regarding the compensation for this position at the time of posting. The actual salary offered will depend on various factors, including specific skills, education, certifications, experience, market value, geographic location, and internal equity.

Key Responsibilities
Ideation:
  • Collaborate with business units to offer insights on enhancement feasibility.
  • Utilize business process knowledge to proactively identify opportunities for system improvements.
  • Evaluate and provide feedback on business needs and requirements.
  • Prepare estimates for client requests.
  • Create preliminary mockups and designs.
Project Management:
  • Analyze and compile functional and non-functional requirements.
  • Provide technical expertise in designing, testing, and developing applications.
  • Conduct feasibility studies and offer recommendations on alternative solutions, project strategies, and deliverable prioritization.
  • Draft final functional requirement and design documents.
  • Facilitate walkthroughs of deliverables with business and IT stakeholders to secure approval.
  • Act as a Subject Matter Expert for developers and testers.
  • Work with business units to document and analyze project change controls.
  • Support the stabilization of deployed code.
Maintenance:
  • Troubleshoot potential system issues to identify defects.
  • Analyze production defects, assess business and system impacts, and quantify issues.
  • Contribute to defect resolution and solution design.
  • Assist business and technical teams with ad hoc requests.
  • Provide functional expertise to clients for resolving business challenges.
Qualifications

Minimum Requirements:
  • Bachelor's Degree in Computer Science or a related field, or equivalent experience.
  • A minimum of 7 years of experience in analyzing, designing, and developing functional requirements and UX/UI design.
  • Experience in high-complexity project management.
Preferred Qualifications:
  • Experience in the utility industry.
  • Familiarity with CC&B Applications.
  • Oracle Utility C2M certification.
  • At least 5 years of experience with Oracle CC&B applications and data modeling.
  • Working knowledge of relational databases (SQL experience).
  • Understanding of UML.
  • Ability to work independently while collaborating within a team framework.
  • Strong collaboration skills with cross-functional teams to ensure efficiency and consistency in system enhancements.
  • Proficient in MS Office applications, including Word, Excel, PowerPoint, and Visio.
  • Excellent verbal and written communication skills.
  • Familiarity with Salesforce CRM application and data model.
  • Experience in Call Center and/or Back Office-centric business environments.
  • Understanding of database/schema architecture.

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