Customer Experience Representative

1 month ago


Chattanooga, Tennessee, United States Enterprise Mobility Inc Full time
Customer Experience Representative Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative at our Chattanooga Airport location.

As a Customer Experience Representative, you will be responsible for providing exceptional customer service to our rental customers, ensuring a positive and memorable experience for each interaction.

Key Responsibilities:

  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and service information
  • Answer incoming calls for reservations, rate quotes, and general questions
  • Assist with assessing the condition of rental vehicles upon return

Requirements:

  • High school diploma or equivalent required
  • Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
  • Ability to work a flexible schedule, including evenings and weekends

Enterprise Mobility Inc is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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