Hotel Front Desk Agent

2 days ago


Commerce City, Colorado, United States Days Inn & Suites Commerce Full time
Job Title: Hotel Front Desk Agent

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Days Inn & Suites Commerce.

Key Responsibilities:

  • Register guests and manage reservations
  • Provide information about rooms, rates, and amenities
  • Manage online and phone reservations
  • Inform customers about payment methods and verify credit card data
  • Welcome guests and assign rooms
  • Provide exceptional customer service and respond to complaints
  • Liaise with housekeeping staff to ensure rooms are clean and tidy
  • Confirm group reservations and arrange personalized services for VIP customers
  • Upsell additional facilities and services
  • Maintain updated records of bookings and payments

Requirements:

  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of hotel software
  • Ability to work flexible schedules, including nights and weekends

What We Offer:

  • Competitive starting pay of $12.00 with a .25 raise after 60 days
  • Flexible schedules and paid holidays
  • Paid vacation time

We are looking for a team player who is passionate about delivering exceptional customer service and has a strong work ethic. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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