Customer Service Specialist II

4 days ago

Aurora, Colorado, United States Cox Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Specialist II to join our team. As a key member of our auction operations team, you will be responsible for developing and managing relationships with internal and external business partners, assisting with auction operations from start to finish, and providing exceptional customer service.

Key Responsibilities
  • Develop and maintain relationships with internal and external business partners to ensure smooth auction operations
  • Assist with auction operations, including coordinating and executing sale day activities, inputting vehicle information into the Application System /400 and database, and establishing, updating, verifying, and maintaining vehicle and pricing files
  • Manage vehicle inventory reports, investigate errors, and verify sale eligibility to ensure accurate and timely auction results
  • Partner with departments to prepare and notify customers of the sale run process, follow up on sale vehicle prep, reconcile bills, and contact appropriate partners for missing information and issues
  • Communicate with the accounting team to balance sales and perform post-sale invoicing as needed
  • Provide administrative and clerical support, and assist with special projects, administrative support, and graphics requests
Requirements
  • High School Diploma/GED and 3 years' experience in a related field, or any level degree/certification beyond a HS diploma/GED in a related discipline, or 5 years' experience in a related field
  • Ability to work in a fast-paced environment, receptive to change, and able to multitask
  • Prior clerical or administrative experience required
  • Safe drivers needed; valid driver's license required
  • Proficient in Microsoft Excel required
  • Commitment to providing excellent customer service required
Benefits

We offer a competitive hourly base pay rate of $21.11 - $31.68/hour, with opportunities for additional compensation, including commission and/or an incentive program. Our employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year, as well as additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

We are an Equal Employment Opportunity employer and welcome applications from diverse candidates. Cox is committed to providing a work environment that is free from discrimination and harassment. We are proud to be a part of the Cox Automotive family of brands, which includes Autotrader, Kelley Blue Book, Manheim, and more.

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