Customer Service Representative
1 week ago
We are seeking a highly skilled Customer Service Associate II to join our team at Resideo. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our valued clients.
Key Responsibilities- Provide comprehensive customer support and resolve customer inquiries in a timely and professional manner.
- Assist with order processing, including order entry, expediting orders, and resolving discrepancies.
- Communicate effectively with internal teams, including Technical Support, Logistics, and Manufacturing, to resolve customer issues.
- Support administrative duties, including customer invoicing and return order processing.
- Develop and maintain strong relationships with customers to ensure their needs and expectations are met.
- 2+ years of professional experience in a customer-facing or customer support role.
- Proven interpersonal and communication skills in a professional setting.
- Proficiency with SAP and/or other computer software programs.
- Ability to learn quickly and work with urgency while maintaining a high degree of accuracy.
- Ability to work independently and as part of a team-oriented environment.
- Medical, dental, vision, and 401k participation from Day 1.
- 2 weeks accrued vacation time in years 1 and 2, and 3 weeks starting in year 3.
- Company-paid holidays each year.
- Four weeks of parental leave without using vacation time.
- Employee discounts on company products and other retail/service providers.
We are an equal opportunity employer and welcome applications from diverse candidates. If you require a reasonable accommodation to apply for a job, please use our Contact Us form for assistance.
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