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Customer Service Specialist II

1 month ago


Aurora, Colorado, United States Cox Full time
Job Summary

We are seeking a highly skilled Customer Service Specialist II to join our team. As a key member of our auction operations team, you will be responsible for developing and maintaining relationships with internal and external business partners, assisting with auction operations, and ensuring smooth sale day activities.

Key Responsibilities
  • Develop and manage relationships with internal and external business partners
  • Assist with auction operations from start to finish
  • Coordinate and execute sale day activities
  • Input vital vehicle information into the Application System /400 and database
  • Establish, update, verify, and maintain vehicle and pricing files
  • Team up with our title department to ensure that titles and other must-have documents are in hand for each vehicle before the auction
  • Manage vehicle inventory reports, investigate errors, and verify sale eligibility
  • Partner with departments to prepare and notify customers of the sale run process
  • Follow up on sale vehicle prep, reconcile bills, and contact appropriate partners for missing information and issues
  • Communicate with our accounting team to balance sales and perform post-sale invoicing as needed
  • Provide administrative/clerical support and assist with special projects, admin support, and graphics requests
Requirements
  • High School Diploma/GED and 3 years' experience in a related field
  • Ability to work in a fast-paced environment, receptive to change, and able to multitask
  • Prior clerical or administrative experience required
  • Safe drivers needed; valid driver's license required
  • Proficient in Microsoft Excel required
  • Commitment to providing excellent customer service required
  • Ability to operate adding machines and other office equipment
  • Communications and Organizational skills required
Compensation and Benefits

Hourly base pay rate is $31.68/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission and/or an incentive program.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

Cox is an Equal Employment Opportunity employer. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.