Pet Care Experience Specialist

3 weeks ago


Boston, Massachusetts, United States Small Door Veterinary Full time
Job Description:
  • Main Responsibilities:
  • Oversee the scheduling system and wait time for all members
  • Manage calls, emails, and additional communications
  • Source of knowledge for our members by answering questions, sharing information etc.
  • Deliver all billing communications during visits
  • Seek out feedback and communicate to proper channels
  • Maintain a clean, welcoming, and on-brand environment in our practice
  • Bring hospitality and service to the forefront of our business
  • Find solutions for our members
  • Work with members to ensure smooth experiences
  • Monitor and manage the practice by anticipating needs and serving our members

About Us:

Small Door Veterinary is a membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. We opened our flagship location in Manhattan's West Village in 2020 and have quickly expanded across the East Coast.



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