IT Operations Specialist

4 days ago


Eagle, Idaho, United States Pennant Full time
Job Summary

We are seeking a highly skilled and dynamic professional to fill the role of IT Operations Specialist. As an IT Generalist and Customer Service Expert, you will be responsible for providing exceptional customer service and technical support to our clients, particularly caregivers and clinicians, while also contributing to various IT projects and assisting in the development and maintenance of our technology infrastructure.

Key Responsibilities

• Serve as the first point of contact for caregivers and clinicians seeking technical assistance over the phone, email, or in person, providing prompt and effective customer support with a caring and empathetic approach.
• Identify, troubleshoot, and resolve technical issues, escalating complex problems to the appropriate teams when necessary.
• Install, configure, and maintain computer systems, software applications, and peripheral devices.
• Assist in the setup and configuration of network equipment, ensuring smooth and secure connectivity.
• Effectively manage ticket queues and personal ticket backlog, prioritizing and resolving customer issues within agreed-upon service level agreements (SLAs).
• Proactively monitor and follow up on open tickets, ensuring timely updates to customers and driving issues to resolution.
• Take ownership of assigned tickets, seeing them through from initiation to closure, and providing regular updates to customers on the status of their requests.
• Collaborate with team members to share knowledge, seek assistance, and contribute to a positive and efficient work environment.
• Continuously improve personal productivity and efficiency by implementing effective time management strategies and utilizing available tools and resources.
• Stay organized and maintain accurate documentation of ticket details, troubleshooting steps, and resolutions for future reference and knowledge sharing.
• Strive for continuous professional development by seeking opportunities to enhance technical skills, customer service expertise, and healthcare industry knowledge.
• Collaborate with cross-functional teams to implement and maintain IT projects, such as system upgrades, migrations, and new application deployments.
• Contribute to the development and documentation of IT policies, procedures, and guidelines to ensure compliance and best practices in the healthcare context.
• Stay up to date with the latest technological advancements and industry trends in both IT and healthcare, actively pursuing opportunities to expand technical skills and knowledge.
• Provide guidance and training to end-users on the effective use of technology solutions tailored to their specific needs, promoting self-help resources and best practices.
• Maintain accurate records of customer interactions and technical issues in our ticketing system, ensuring thorough documentation for future reference and knowledge sharing.
• Contribute to the creation and maintenance of knowledge base articles and support automation tools such as chatbots and predictive AI.
• On-call rotation will be required at times.
• May be asked and expected to work specific shifts to ensure coverage.
• Some travel is required.

Requirements

• A passion for technology
• BS Degree in Computer Science or Information Systems or equivalent experience
• 1+ Years experience providing technical support
• Experience with a ticketing system such as ZenDesk or ServiceNow
• An understanding of Active Directory and M365
• Excellent problem-solving skills
• Willingness to learn new tech and advance your career
• Good verbal and written communication skills
• A strong work ethic, with a focus on delivering quality service and support
• A sense of humor wouldn't hurt

  • Eagle, Idaho, United States The Grounds Guys Full time

    The Grounds Guys is seeking a skilled Irrigation Maintenance Specialist to join our team. As an Irrigation Maintenance Specialist at The Grounds Guys, you will be responsible for performing landscape and irrigation maintenance and design at high levels of quality and service. Your duties will include operating power equipment and hand tools to install,...


  • Eagle, Idaho, United States Milestone Technologies Full time

    Job OverviewA unique position in which Logistics Specialist 3 is responsible for the execution of material logistics in a data center environment. This includes the shipping/receiving, storage, distribution, and cycle counting of data center material.Key ResponsibilitiesDemonstrate leadership or point of contact during shift assignmentsParticipate in the...


  • Eagle, Idaho, United States Pennant Full time

    Job SummaryThe HCHB Resource Support Specialist will be part of the IT/Clinical Applications Resource team and responsible for providing level one and level two support and guidance to end users on HCHB modules and processes, including ancillary products and interfaces related to the EMR platform. The ideal candidate will have strong problem-solving,...

  • HCHB Resource

    2 months ago


    Eagle, Idaho, United States Pennant Full time

    Job SummaryThe HCHB Resource - Service Desk Specialist will be part of the IT/Clinical Applications Resource team and responsible for providing level one and level two support and guidance to end users on HCHB modules and processes, including ancillary products and interfaces related to the EMR platform.Duties & ResponsibilitiesCollaborate with...


  • Eagle, Idaho, United States Pennant Full time

    Job Description:Pennant Services is seeking a skilled Digital Marketing Specialist - Paid Ads to leverage digital advertising platforms and foster growth across our home care, home health, hospice, and senior living industries.Key Responsibilities:Design, implement, and monitor paid advertising campaigns on Google Ads and Meta Ads Manager, ensuring alignment...


  • Eagle, Idaho, United States Pennant Full time

    Job Description:Pennant Services is seeking a skilled Digital Marketing Specialist - Paid Ads to drive growth and enhance our market presence across our home care, home health, hospice, and senior living industries.Key Responsibilities:Design, implement, and monitor paid advertising campaigns on Google Ads and Meta Ads Manager, ensuring alignment with our...


  • Eagle, Idaho, United States Pennant Full time

    Clinical Support TechnicianJob SummaryThe HCHB Resource - Service Desk will be part of the IT/Clinical Applications Resource team and responsible for providing level one and level two support and guidance to end users on HCHB modules and processes, including ancillary products and interfaces related to the EMR platform.Key Responsibilities Partner with other...


  • Eagle, Idaho, United States The Grounds Guys of Eagle, Id Full time

    Job DescriptionWe are seeking a highly motivated and detail-oriented Spray Technician/Applicator to join our team at The Grounds Guys of Eagle, ID. As a key member of our operations team, you will be responsible for ensuring the safe and effective application of herbicides, fungicides, and insecticides to trees, lawns, shrubs, and ornamental plants.Key...


  • Eagle, Idaho, United States Cascadia Healthcare Full time

    Job SummaryWe are seeking a highly skilled IT Field Resource to join our team at Cascadia Healthcare. As a key member of our IT department, you will be responsible for providing on-site support to our operating entities, analyzing problems, and implementing solutions to ensure the smooth operation of our IT systems.Key ResponsibilitiesHardware and...


  • Eagle, Idaho, United States St. Luke's Health System Full time

    OverviewAt St. Luke's Health System, we strive to create a work environment that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a...


  • Eagle, Idaho, United States The Grounds Guys of Eagle, Id Full time

    Job DescriptionWe are a company built on the principles of excellent workmanship, customer satisfaction, and real care. Our core values are outlined in our company acronym "C.A.R.E.", which stand for Customers first, Attitude, Respect, and Enjoy life in the process.As a Spray Technician/Applicator, you will be responsible for properly mixing and applying...


  • Eagle, Idaho, United States Pennant Full time

    Job SummaryThe HCHB Resource - Service Desk will be part of the IT/Clinical Applications Resource team and responsible for providing level one and level two support and guidance to end users on HCHB modules and processes, including ancillary products and interfaces related to the EMR platform. Key ResponsibilitiesPartner with the other team members,...


  • Eagle, Idaho, United States St. Luke's Health System Full time

    OverviewAt St. Luke's Health System, we strive to create a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and...


  • Eagle, Idaho, United States St. Luke's Health System Full time

    Job SummaryWe are seeking a highly skilled pharmacist to oversee the operations within our Consolidated Service Center (CSC). The CSC is a new facility within our health system and will perform category III sterile compounding.Key ResponsibilitiesCollaborate with pharmacy teams across the health system to establish non-sterile compounding servicesDevelop and...


  • Eagle, Idaho, United States St. Luke's Health System Full time

    Job SummaryWe are seeking a highly skilled and experienced pharmacist to oversee the operations within our Consolidated Service Center (CSC). The CSC is a new facility within our health system and will perform category III sterile compounding.Key ResponsibilitiesSupport the transition, expansion, and addition of new services such as sterile compounding and...


  • Eagle, Idaho, United States Spotlight Events Full time

    Job Type: Full-timeDescriptionPosition: Logistics and Production CoordinatorEmployment: Full-Time, Non-Exempt or Exempt TBDLocation: Eagle, ID (in-office)Position Start Date: As Soon As PossibleReporting Responsibility: Production ManagerPay Range: Hourly $21.15 to $24.03 / Salary $44, $50,000.00 DOE; total cash compensation (including bonus potential)Why...


  • Eagle, Colorado, United States United Parcel Service Full time

    Job Summary:As a Warehouse Operations Specialist at United Parcel Service, you will play a critical role in ensuring the efficient movement of packages through our distribution centers. This position requires a high level of physical activity, including lifting up to 70 lbs, and the ability to work in a fast-paced environment.Key Responsibilities:Load and...


  • Eagle River, United States FedEx Full time

    Join the FedEx Team as a Warehouse Operations SpecialistAre you looking for a challenging and rewarding career in logistics? Do you have a passion for delivering exceptional customer service? We are seeking a highly motivated and organized Warehouse Operations Specialist to join our team at FedEx.Key Responsibilities:Unload and sort packages of various sizes...


  • Eagle Rock, VA, United States TC Energy LLC Full time

    We are seeking a skilled Pipeline Operations Specialist to perform a combination of duties related to the transmission and/or storage of natural gas.The successful candidate will act as a fill-in operator during absences of the normally assigned Pipeline Technician, Operations, Operator, Manufacturing, Repair, and Facilities personnel.Key responsibilities...


  • Eagle, Colorado, United States State of Colorado Full time

    Job Title: Highway Maintenance SpecialistJoin the State of Colorado team as a Highway Maintenance Specialist and play a critical role in ensuring the safety and efficiency of Colorado's transportation infrastructure.About the JobThis position is responsible for performing a variety of tasks related to the maintenance and repair of highways, roads, and...


  • Eagle, Colorado, United States State of Colorado Full time

    Job Title: Highway Maintenance SpecialistJoin the State of Colorado team as a Highway Maintenance Specialist and play a critical role in ensuring the safety and efficiency of Colorado's roadways.About the JobThis position is responsible for performing a variety of tasks related to the maintenance and repair of highways, including plowing snow, operating...


  • Eagle River, Alaska, United States Pennant Full time

    We are seeking a highly skilled and dynamic professional to fill the role of IT Operations Specialist, serving as an IT Generalist and Customer Service Expert with aspirations to become Sr. IT engineer.In this role, you will be responsible for providing exceptional customer service and technical support to our clients, particularly caregivers and clinicians,...

  • IT Support Specialist

    3 weeks ago


    Eagle, Colorado, United States Eagle County Schools Full time

    Job SummaryWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Eagle County Schools. As an IT Support Specialist, you will provide technical support for all ECS technology, including devices, peripherals, applications, telecommunications equipment, audio/visual equipment, and other school equipment.Key...


  • Eagle, Colorado, United States State of Colorado Full time

    Job SummaryWe are seeking a highly skilled and motivated Highway Maintenance Specialist to join our team at the State of Colorado. As a key member of our transportation infrastructure team, you will be responsible for ensuring the safe and efficient maintenance of our roadways and highways.Key ResponsibilitiesPerform routine maintenance tasks, including...


  • Eagle, Colorado, United States Government Jobs Full time

    Job Summary: We are seeking a highly skilled Wastewater Treatment Specialist to join our team at Government Jobs. As a key member of our Public Works department, you will be responsible for operating and maintaining our wastewater treatment facilities, ensuring the highest level of water quality and public health safety. Key Responsibilities:Operate and...


  • Eagle, Colorado, United States GirlScoutsCO Full time

    Job Title: On-Call Membership SpecialistGirl Scouts of Colorado is seeking a highly motivated and organized On-Call Membership Specialist to support the recruitment and retention of Girl Scout volunteers and members. This role will play a critical part in promoting Girl Scouts, answering questions about the program, and facilitating basic activities at...


  • Eagle, Colorado, United States Paul Davis Restoration of the Mountain Resorts Full time

    Job OverviewPaul Davis Restoration of the Mountain Resorts is seeking a reliable and hardworking individual to fill the role of Construction Material Delivery Specialist and General Laborer. This dual-position requires delivering construction materials to job sites and performing general labor duties as needed.Key ResponsibilitiesSafely load, transport, and...


  • Eagle Butte, United States Assured Nursing Full time

    Job Title: Diagnostic Imaging SpecialistJob Summary:Assured Nursing is seeking a skilled Diagnostic Imaging Specialist to join our team for a contract position in a medical facility. As a Diagnostic Imaging Specialist, you will be responsible for operating imaging equipment to produce high-quality diagnostic images for medical professionals to...


  • Eagle Butte, United States Nurses First Solutions Full time

    Job Title: Diagnostic Imaging SpecialistJob Summary:Nurses First Solutions is seeking a skilled Diagnostic Imaging Specialist to join our team. As a Diagnostic Imaging Specialist, you will be responsible for operating imaging equipment to produce high-quality diagnostic images for medical professionals.Key Responsibilities:Operate ultrasound equipment to...


  • Eagle River, Alaska, United States American Technical Services Full time

    Job Title: Quality Assurance SpecialistJob Summary:We are seeking a Quality Assurance Specialist to join our team at American Technical Services. As a Quality Assurance Specialist, you will be responsible for inspecting machined parts, operating precision measuring equipment, and documenting results.Responsibilities:Inspect machined parts for quality and...

  • Culinary Specialist

    1 week ago


    Eagle River, Wisconsin, United States Aramark Full time

    Culinary SpecialistAt Aramark, we're seeking a skilled Culinary Specialist to join our team. As a Culinary Specialist, you'll be responsible for preparing a variety of food according to production guidelines and standardized recipes. You'll work in a fast-paced kitchen environment, ensuring that all food is prepared to the highest standards of quality and...


  • Eagle Bridge, United States Adecco US, Inc. Full time

    Adecco is hiring for Manufacturing Production Specialists in various locations. As a Manufacturing Production Specialist, you will be responsible for operating production machines, ensuring manufacturing lines have enough product, and completing job quality and production reporting. You will also ensure quality control requirements are met.Manufacturing...


  • Eagle, United States Spotlight Events Full time

    Job Type Full-time Description Position: Client Services Specialist Employment: Full-Time, Non-Exempt Position Start Date: Reporting Responsibility: Client Services Manager Pay Range: $19.23 - $21.15 Why work for Spotlight Events, Inc. Spotlight Events, Inc. is an employee-owned (ESOP) company based in Eagle, Idaho. We are one of the most recognized National...


  • Eagle Grove, Iowa, United States Daybreak Foods Full time

    Pest Control Specialist Job SummaryThe Pest Control Specialist is responsible for overseeing and implementing an integrated pest management program at Daybreak Foods. This position requires a strong understanding of pest control principles and techniques, as well as excellent communication and problem-solving skills.Key Responsibilities:Conduct regular...


  • Eagle, United States Spotlight Events Full time

    Job Type Full-time Description Position: Client Services Specialist Employment: Full-Time, Non-Exempt Position Start Date: Reporting Responsibility: Client Services Manager Pay Range: $19.23 - $21.15 Why work for Spotlight Events, Inc. Spotlight Events, Inc. is an employee-owned (ESOP) company based in Eagle, Idaho. We are one of the most recognized National...


  • Eagle Grove, Iowa, United States Daybreak Foods Full time

    Job Title: Biosecurity SpecialistAt Daybreak Foods, we are seeking a highly skilled Biosecurity Specialist to join our team. As a key member of our biosecurity team, you will play a critical role in ensuring the health and safety of our animals and the integrity of our operations.Key Responsibilities:Control access to our complexes and ensure all oncoming...