HCHB Resource

The HCHB Resource - Service Desk Specialist will be part of the IT/Clinical Applications Resource team and responsible for providing level one and level two support and guidance to end users on HCHB modules and processes, including ancillary products and interfaces related to the EMR platform.

• Collaborate with cross-functional teams, departments, and business leaders to effectively meet the clinical technology needs of the organization, focusing on the EMR and related applications, interfaces, and platforms.
• Provide functional and technical support regarding HCHB and related applications by troubleshooting issues and providing centralized user support.
• Offer intermittent on-call support in rotation with the HCHB Resource team.
• Problem-solves, troubleshoots, and advises on possible courses of action to improve end user utilization of HCHB and related applications.
• Analyze and formulate action plans based on HCHB ticket data.
• Track issues to resolution, including timely follow-up on open tickets.
• Meet daily/weekly/monthly productivity standards to maintain support performance standards.
• Develop and implement HCHB-related processes and related documents/forms.
• Ability to prioritize workload and execute tasks independently, providing timely follow-up and resolution, and ability to meet changing needs.
• Provide on-site support to operating entities if needed for acquisitions; travel may be required.

• 1+ years of general customer support, training, implementation, project management, or clinical application user experience.
• Strong problem-solving, troubleshooting, and analytical skills.