Client Services Specialist

4 weeks ago

Eagle, United States Spotlight Events Full time

Job Type

Full-time

Description

Position: Client Services Specialist

Employment: Full-Time, Non-Exempt

Position Start Date:

Reporting Responsibility: Client Services Manager

Pay Range: $19.23 - $21.15

Why work for Spotlight Events, Inc.

Spotlight Events, Inc. is an employee-owned (ESOP) company based in Eagle, Idaho. We are one of the most recognized National Competitive Dance Competitions in the United States. Producers of Spotlight Dance Cup and LEAP National Dance Competition, Spotlight Events continues to tour in 30 states and over 50 different cities nationwide for nearly 30 years. Spotlight continues to expand by inspiring, recognizing, and rewarding thousands of our youth and young adults with personal growth and life skills through the Art of Dance. Our ESOP company runs on the EOS platform (Entrepreneurial Operating System) and focuses on accountability and excellence in everything we do. Spotlight continues to expand, providing exceptional opportunities for career growth.

What does Spotlight Offer?

Our compensation package is competitive and based on qualifications. We are an employee-owned (ESOP) company and offer a robust benefit package:

•Annual Bonus Potential up to 10% •Medical

•401(k) 3% Company Contribution •Dental

•ESOP Retirement Benefits •Vision

•Pre-Tax "Cafeteria" Plan •AFLAC Supplemental Insurance

Who We Are Looking For:

We are looking for a multi-talented Client Services Specialist to join our team. You must love to collaborate cross functionally in a people centric fast-paced environment. Well organized, detail oriented, a self-starter and comfortable on the phone engaging with clients to provide an awesome experience is a must. This role requires a multifaceted person - with service knowledge, exceptional organizational skills, self-motivated, interpersonal skills, self-discipline, creativity, a can-do attitude, and a passion for wanting to serve our dance community. If this is you, we hope you consider joining us as we grow and do amazing things in the performing arts industry

Company core focus: Inspiring and Celebrating Young Adults through the Art of Dance.

Employee core values: Break A Leg (Enthusiasm), The Show Must Go On (Mindset), Support Your Friends (Attitude), A Cut Above (Service), Pride of Ownership (Actions).

Requirements

Primary Responsibilities:

  • Client Relationship & Account Management: Answering incoming and outbound client phone calls, and emails pertaining to event registration and changes. Maintain relationships with new and returning clients, with a focus on retention. Execute the client registration process and ensure timely collection of entry fees.
  • Project & Event Management: Record accurate data entry in PipeDrive (CRM). Manage city/registration including schedule creation, talent registration changes, rule violations, distribution of event material, and other event-related tasks.
  • Problem-Solving & Critical Thinking: Critical thinking, problem-solving, analytical, and decision-making skills. Ability to collaborate with team members following current policies, procedures, and best practices.
Additional Qualifications & Competencies:
  • In-depth knowledge of Microsoft Windows OS, and MS Office Suite software, with solid Excel & Word skills
  • Exceptional communication skills, both written and verbal, to clearly express details, rules, guidelines, and concepts clearly and concisely
  • Ability to lift 50 pounds, unassisted, and execute physical on-event work
  • A valid US Driver's License and ability/willingness to drive a rental vehicle in any US city scheduled
  • Must enjoy travel, including airports, Ubers, minivans, and road trips
  • Able to work long hours and maintain a positive demeanor in a dynamic, deadline-oriented environment
  • Background, drug, and alcohol screening required
  • Strong self-management skills with the ability to hold oneself accountable
  • High attention to detail and strong organizational skills
  • Proactively handling workloads under stressful or uncertain environments
  • Critical thinking, problem-solving, analytical, and decision-making skills
  • Ability to collaborate with leadership in following current policies, procedures, and best practices
  • Teamwork-oriented and willingness to assume other duties as assigned
Education and Experience:
  • 1 year customer service, support or relations experience
  • Proficiency in MS Office and CRM software
  • Exceptional communication and presentation skills, both written and verbal, to clearly express technical and non-technical concepts clearly and concisely
  • Excellent organizational and prioritization skills to meet set goals.
  • Proactively handling workloads under stressful or uncertain environments.


IMPORTANT POSITION EXPECTATIONS:

The position requires up to 30% travel: requiring travel of 3-8-day increments, including our Regional and National dance competitions, trade organization, and/or strategic planning events, occurring throughout the year. Must be okay with sharing a hotel room with same-sex colleague.

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