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Customer Success Professional
2 months ago
We are seeking a seasoned customer success professional to drive business outcomes for our select NVIDIA customers. As a key point of contact, you will be responsible for establishing relationships with customer contacts, developing individual success plans, and ensuring clients derive maximum value from their investment in NVIDIA software solutions.
Key Responsibilities- Establish relationships with customer contacts pivotal in the successful adoption and use of NVIDIA software solutions.
- Develop individual success plans to help customers achieve their desired business outcomes, leading to adoption, revenue growth, and cross-selling into new departments.
- Lead customer onboarding, detailing status, establishing next steps, addressing operational blocks, and proactively supporting customers through external project issues.
- Consistently examine business value metrics and support internal development of resources, education, and tools to broadly share this messaging.
- Identify customer churn risks and work with the account team to build a risk mitigation plan.
- Provide a feedback loop to the product organization about likes and dislikes of the product, key features desired, bugs found, and roadmap prioritization from key customers.
- BA degree or equivalent experience.
- 10+ years experience in Customer Success, sales, professional services, or customer-facing solution architecture role.
- Solid understanding of the NVIDIA enterprise software portfolio.
- Real passion for getting things done in a multifaceted sales and technology environment.
- Proven ability to provide thought leadership, think strategically, and effectively communicate vision (both written and verbal) and influence cross-functionally.
NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. We offer a competitive base salary range of $168,000 - $327,750 USD, eligibility for equity, and benefits. We highly value diversity in our current and future employees and do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.
