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Healthcare Access Coordinator
3 months ago
Position Title: Healthcare Access Coordinator
Job Overview:
Join a dynamic organization dedicated to enhancing the health and wellness of the diverse communities we serve. As a part of our team, you will play a crucial role in facilitating patient access and support within our healthcare system.
Role Summary:
The Healthcare Access Coordinator is a vital contact point within our clinical support center, providing assistance to various service lines that support our healthcare network. This position requires individuals who excel in delivering exceptional customer service to both healthcare professionals and a varied patient demographic. The role is primarily remote, with occasional onsite requirements for meetings and training sessions.
Key Responsibilities:
- Manage incoming patient inquiries, directing urgent cases to appropriate medical staff.
- Assist patients in selecting suitable healthcare providers based on their specific needs and preferences.
- Handle patient registration, appointment scheduling, and modifications for various healthcare services.
- Provide technical support for the patient portal, addressing user inquiries and troubleshooting issues while adhering to privacy protocols.
- Facilitate communication among healthcare providers to ensure timely patient care and follow-up.
- Engage in special projects aimed at enhancing departmental efficiency and service delivery.
- Monitor call volumes and prioritize tasks to meet service level commitments.
- Document all interactions accurately in the designated system, following established procedures.
- Deliver knowledgeable support across multiple service lines, ensuring a comprehensive understanding of our offerings.
Qualifications:
Education: An Associate's or Bachelor's degree is preferred, or equivalent experience with a High School diploma or GED.
Experience: Varies based on educational background, with a minimum of one to five years of customer service experience in a healthcare setting.
Skills and Abilities:
- Excellent verbal and written communication skills, emphasizing patient-centered care.
- Strong problem-solving abilities and critical thinking skills.
- Proficiency in Microsoft Office and familiarity with various databases.
- Ability to thrive in a fast-paced, evolving work environment.
- Commitment to maintaining confidentiality and adhering to privacy standards.
Work Environment:
This position is part of a collaborative team that values diversity and inclusion, striving to meet the healthcare needs of our community.
