Care Access Coordinator

2 days ago


SaintAubinsurGaillon, Normandie, United States UNC Health Care Full time
Job Summary

The Care Access Specialist plays a vital role in ensuring seamless patient registration and scheduling processes. This position serves as the first point of contact for patients, staff, and physicians, providing exceptional customer service and ensuring accurate patient information.

Key Responsibilities
  • Ensure excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer interactions.
  • Verify and update patient information to ensure accuracy and safety.
  • Schedule new and follow-up patient appointments, reschedule cancellations, and communicate with providers as necessary.
  • Manage incoming and outgoing referrals for multiple clinics, adhering to referral management policies and procedures.
  • Answer telephones, direct calls, take and deliver messages in Epic, and enhance co-worker satisfaction by being a positive communicator and team player.
  • Participate in departmental QA by utilizing system work queues, reducing individual errors, and making corrections.
  • Effectively precept new co-workers, message and respond to patient messages, and answer clinic and provider in-basket messages.
  • Work clinic cancellation, no show, recall worklists, and perform other administrative tasks as needed.
Requirements

The ideal candidate will possess three years of customer service and/or clerical experience, a high school diploma or GED, and excellent communication and organizational skills.

Work Environment

This is a full-time, hybrid position with a standard 40-hour workweek. The salary range is $18.20 - $25.86 per hour, and the work schedule is day job with a location in Chapel Hill, NC.



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