Care Access Specialist

2 days ago


SaintAubinsurGaillon, Normandie, United States UNC Health Full time
Job Summary

UNC Health is seeking a highly skilled and compassionate Care Access Specialist to join our team. As a key member of our patient access team, you will play a vital role in ensuring seamless and efficient patient registration, scheduling, and referral processes.

Key Responsibilities
  • Provide exceptional customer service to patients, families, and healthcare providers, ensuring a positive and empathetic experience.
  • Verify and update patient information, ensuring accuracy and completeness for billing, coding, and insurance processing.
  • Schedule appointments, manage referrals, and coordinate communication between departments and healthcare providers.
  • Utilize Epic system to manage patient information, schedule appointments, and communicate with patients and providers.
  • Participate in quality assurance initiatives, identifying areas for improvement and implementing changes to enhance patient satisfaction and care.
  • Collaborate with colleagues to ensure effective communication, teamwork, and a positive work environment.
Requirements
  • High school diploma or equivalent required; three years of customer service and/or clerical experience preferred.
  • Excellent communication, organizational, and problem-solving skills, with a strong attention to detail.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Proficiency in Epic system and other relevant software applications.
What We Offer

UNC Health offers a competitive salary range of $25.86 per hour, with opportunities for growth and professional development. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as a 401(k) retirement plan. We are an equal opportunity employer, committed to diversity, equity, and inclusion.



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