Senior Property Manager

Berkshire Residential Investments is seeking a highly skilled and experienced Senior Assistant Property Manager to join our team. As a key member of our property management team, you will be responsible for managing daily property operations, ensuring maximum NOI and effective expense control, and providing exceptional resident services.

• Manage daily property operations, including collections and expense payables, to maximize NOI and control expenses.
• Supervise and mentor staff to ensure annual property goals are met, and provide coaching, development, and guidance as needed.
• Prepare weekly, monthly, and quarterly financial updates and variances, as required by the General Manager/Property Manager.
• Ensure the property is well-run, and the team is constantly striving to improve property operations, curb appeal, revenues, and NOI.
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other relevant laws.
• Maintain correct resident records, update daily rents, other income charges, deposits, and application fees received from residents.
• Issue proper notices when necessary, including delinquent payments, eviction notices, and returned check notifications.
• Use the Yardi System, Resident Letters & Notices, and Yardi System Email Notifications/Email Campaigns as needed.
• Collect and electronically process rental and other income checks, and manually process payments as required.
• Manage payments through the Resident Portal & WIPS Programs.
• Actively pursue recovery of delinquent accounts and notice for evictions, following state and local laws.
• File evictions as necessary, and ensure property handling and scheduling of evictions and skipped units.
• Process move-ins and move-outs, and process deposit accounting per Berkshire Guidelines and within state and local laws.
• Manage the Collections Interface for all former residents, ensuring proper notification of all accounts and updating collections database and resident files.
• Work with Property Accountants to ensure all accounts are balanced per the property Bank Reconciliation, research and correct as necessary.
• Enter and process Variance Reporting notes as assigned by the General Manager/Property Manager.
• Inspect move-outs and vacancies as requested by the General Manager/Property Manager or Maintenance Supervisor.
• Attend Resident Retention Activities as needed.
• Understand, use, and manage the computer receivables system in accordance with company policies and procedures.
• Update systems daily for correct reporting.
• Approve expenditures and process invoices as necessary to support property operations.
• Stay knowledgeable on policies and procedures for processing payables.
• Process commissions for leasing and renewals monthly.
• Check Personal and Property email and TEAMS notifications promptly.
• Follow required duties as listed on the monthly regional calendar.
• Understand Berkshire's MATRIX and how it relates to property operations and performance.
• Run Monthly Valence Docs Audit Reporting as required.
• Maintain computer hardware, software, and supplies in accordance with IT and Training Department.
• In conjunction with the General Manager/Property Manager, the Senior Assistant Property Manager may aid in the formulation of the budget and other business plans for each upcoming calendar year.
• The Senior Assistant Property Manager handles ensuring their property stays within the established budget guidelines throughout the year while driving NOI to the highest level allowed by market.
• Maximized collections by ensuring rent payments are collected and posted promptly, evictions are conducted when needed following applicable law, and that debt accounts are contacted and turned over as scheduled to collections.
• Authorize all adjustments to accounts, coordinate with Training Director.
• Maintain effective vendor relations while ensuring that vendors are insured and perform work at an acceptable level of quality according to law, contract, schedule, and budget.
• Approving and sending all invoices to the proper office for payment, requesting necessary authorizations, and requesting payment consistent with established Accounts Payable policies and procedures.
• Review and sign off on all resident move-out documentation, including final account statements.
• Drive financial performance of property through an understanding of how operational decisions impact financial results; understand the financial statement and all required financial reports, complete variance reports as assigned by the General Manager/Property Manager.
• Coordinate with maintenance, make ready team, and contractor resources to ensure prompt and satisfactory recondition of apartments after move-out.
• Communicate professionally and effectively with residents, subordinates, supervisors, vendors, and contractors.
• Negotiate effectively with residents, subordinates, supervisors, vendors, and contractors.
• Possess excellent people skills and ability to deal effectively with persons from diverse social, economic, and ethnic backgrounds.
• Maintain a positive customer service attitude and provide quality customer service to prospective and existing residents based on active assessment of customer desires, including acting on third-party survey results and personal engagement with customers.
• Ensure that Maintenance team members conduct inspections with residents at move-in/move-out when applicable.
• Take an initiative-taking approach to controlling turnover and maximizing resident retention, closely checking causes of turnover.
• Maintain professional resident communications about concerns, service requests, and other items of interest via property newsletters and other media.
• Understand the market area surrounding their property, including what the competition is and where the property fits vis-à-vis the competition (currently and with any revitalization capital) and understands their property market area as to rental rates, concession programs, profiles, qualifying standards, and marketing strategies.
• Consult with the General Manager/Property Manager and Marketing Director on advertising and promotions.
• Work closely with Leasing Consultant(s) and effectively use revenue management software to perfect revenue.
• Maintain awareness of market/industry conditions and trends via trade publications and professional organizations.
• Review rental applications and sign approval or rejection of prospects.
• Keep the property safe by being initiative-taking in identification and correction of risk management issues.
• Oversee and ensure adherence to all safety regulations and maintain a safe work environment.
• Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc., within company guidelines to minimize liabilities.
• Perform any added duties or tasks as assigned by the General Manager/Property Manager or Regional Manager.
• Act proactively to ensure the currency of knowledge in the areas of housing regulations and best practices in property management.
• Possess a working knowledge of all financial aspects of apartment management, including bookkeeping and cost management, maintenance, marketing, and leasing, as well as laws about apartment management.
• Follow and support Berkshire's core values of trust, honesty, integrity, respect for others, drive for excellence, and commitment.

• At least five years of experience in multifamily real estate.
• One-year experience in supervising and mentoring (5+) employees.
• Prior experience managing successful operations unit community preferred.
• Experienced in troubleshooting and resolving problems.
• High school diploma or GED needed; college degree preferred.
• Understands computer usage and requisite software and effectively applies knowledge to solve financial and operational issues.
• Microsoft Suite of Products experience (Outlook, Word, Excel, Teams, etc.)
• Able to adapt to recent technologies easily when needed.
• Telephone headset and computer usage experience or ability is needed.
• Valid driver's license and automobile insurance required.

The Senior Assistant Property Manager will work indoors, often outdoors, in all conditions. Possible exposure to caustics, solvents, oil, fumes, flammables, pesticides, etc.

Berkshire is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.

We strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work every day. Berkshire's Equal Employment Opportunity Policy encourages the commitment of every Supervisor. All employees are expected to participate in and actively support these efforts.