Branch Operations Representative

3 days ago


Louisville, Mississippi, United States Hope Credit Union Full time
Job Description

We are seeking a highly skilled and experienced professional to join our team as a Member Service Representative. As a key member of our branch operations team, you will be responsible for providing exceptional service to our members, managing member accounts, and contributing to the overall success of the branch.

In this role, you will be expected to demonstrate a strong commitment to customer service, possess excellent communication skills, and be able to work effectively in a fast-paced environment. You will also be required to maintain accurate records, process transactions, and resolve any issues that may arise.

Key Responsibilities:
  • Maintain member accounts accurately and efficiently
  • Provide excellent customer service to members and stakeholders
  • Process transactions and manage member exceptions
  • Resolve member questions and problems through knowledge of established policies and procedures

Requirements:

To be successful in this role, you will need to possess a high school diploma or equivalent, 1+ year of experience in banking/finance, and excellent customer service skills. A bachelor's degree in business or related field is preferred.

Estimated Salary:$48,000 - $65,000 per year

At Hope Credit Union, we value our employees and strive to create a positive and supportive work environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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