Customer Service Representative
2 days ago
The Branch Service Professional is responsible for providing exceptional customer service and support to members. This role involves maintaining accurate records, resolving member issues, and contributing to the overall success of the branch.
Key Responsibilities: • Establish and maintain member accounts
• Provide service excellence to stakeholders
• Process all member accounts accurately, timely, and manage member exceptions
About HOPE Credit Union HOPE (Hope Enterprise Corporation, Hope Credit Union, and Hope Policy Institute) provides financial services, leverages resources, and engages in advocacy that strengthens the financial health and wealth of people in under-resourced Deep South communities. The Employee will be required to adhere to all HOPE policies, procedures, and security protocols.
What We Offer • Competitive salary: $45,000 - $60,000 per year depending on experience, location, and other factors
• Opportunities for professional growth and development
• A dynamic and supportive work environment
Requirements • High school diploma or GED required
• Bachelor's degree in business or related area preferred
• 1+ year experience in banking/finance in areas related to job requirements
• Customer service experience
Work Environment The Employee spends the majority of time in an office environment, generally accessible to the public, members, and potential members. Noise levels are usually moderate, and reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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