Business Transformation Specialist

2 weeks ago


Wilmington, Delaware, United States US Main Full time

Business Title: Business Analyst

**Job Overview**

We are seeking a highly skilled Business Analyst to join our team in the banking and financial services domain. The ideal candidate will have a proven track record in leading business analysis responsibilities for large-scale transformation programs, especially in AI, Digital, Contact Center, or similar domains.

**Key Responsibilities**

• Requirements Gathering and Analysis: Collect, document, and analyze business requirements from stakeholders to understand their needs and objectives.

• Business Process Improvement: Identify opportunities for process optimization and recommend innovative solutions to enhance efficiency and effectiveness.

• Data Analysis: Perform detailed data analysis to identify trends, patterns, and insights that support informed business decisions.

• Stakeholder Management: Build strong relationships with stakeholders at all levels, facilitating clear and effective communication throughout the project lifecycle.

• Solution Design: Collaborate with technical teams to design and implement solutions that align with business requirements and goals.

• Project Management: Lead and manage project activities, ensuring timely delivery of milestones and adherence to project scope, budget, and quality standards.

• Documentation: Create comprehensive documentation, including business requirements, process flows, use cases, and user stories.

• Testing and Validation: Coordinate and participate in testing activities to ensure solutions meet business needs and performance criteria.

• Training and Support: Provide training and support to end-users, ensuring smooth adoption of new systems and processes.

**Required Skills**

• Business Analysis: Strong analytical skills with the ability to translate complex business requirements into actionable solutions.

• Domain Knowledge: In-depth understanding of the banking and financial services industry, including regulatory and compliance requirements.

• Technical Proficiency: Familiarity with Conversational AI, Digital, and Contact Center technologies and their application in business transformation. Experience in configuring Conversational AI products based on customer requirements.

• Communication: Excellent verbal and written communication skills, capable of articulating complex concepts to diverse audiences.

• Interpersonal Skills: Strong interpersonal skills to build rapport and collaborate effectively with team members and stakeholders.

• Project Management: Proven experience in managing projects, including planning, execution, monitoring, and closure.

• Problem-Solving: Ability to think critically and solve problems creatively under pressure.

• Attention to Detail: High level of precision and accuracy in documentation and analysis.

**Preferred Qualifications**

• Experience: Minimum of 5 years of experience as a Business Analyst in the banking and financial services domain.

• Transformation Programs: Demonstrated experience in leading business analysis for large-scale transformation programs in AI, Digital, Contact Center, or related domains.

• Certifications: Professional certifications such as CBAP, PMI-PBA, or similar are highly desirable.

• Education: Bachelor's degree in Business Administration, Finance, Information Technology, or a related field. Master's degree is a plus.

• Tools: Proficiency in business analysis tools and software such as JIRA, Confluence, MS Visio, etc.



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