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Bilingual Customer Support Specialist
2 months ago
Position Overview:
- The primary responsibility involves managing incoming inquiries from homeowners related to mortgage concerns.
- The goal is to achieve a resolution for the customer during the initial contact.
- Inquiries may include topics such as payment processing, address modifications, account password resets, and more.
- A significant portion of calls will focus on monthly payment assistance or addressing general inquiries, alongside proactive outreach to clients who have outstanding payments.
- Additionally, calls may involve questions regarding escrow adjustments and other mortgage-related inquiries.
Essential Skills & Qualifications:
Required:
- High School Diploma or equivalent.
- Proficiency in both Spanish and English.
- A minimum of one year of experience in a contact center environment.
- A history of tenure in previous roles, ideally with over two years in past positions, as this is a long-term opportunity.
- Comfort with technology, including multitasking across various screens and familiarity with Microsoft Office applications.
- A confident demeanor when discussing financial matters with clients.
- A strong customer service orientation, prioritizing the needs of the customer rather than focusing solely on collections.
Preferred:
- Previous experience in mortgage services or related fields.
About TEKsystems:
We are dedicated partners in transformation, assisting clients in realizing innovative ideas and solutions to seize new opportunities. Our team of 80,000 professionals collaborates with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we engage with forward-thinking leaders to drive impactful change. This is the essence of true partnership. TEKsystems is a proud member of the Allegis Group.
We are an equal opportunity employer and welcome applications from all individuals without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
