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Social Services Coordinator

2 months ago

Independence, Missouri, United States The Salvation Army USA Central Territory Full time

Position Overview: The primary role is to facilitate social service initiatives for families in need. This involves providing direct support and referrals to clients based on specific eligibility criteria, particularly assessing families with children for participation in the Pathway of Hope (POH) program. All services are delivered through a strength-based case management approach aimed at empowering families to overcome crises and transform their life paths.

Key Responsibilities:

  • Outreach and Engagement: Conduct community outreach to identify and engage potential clients, building trust and rapport with the target demographic.
  • Eligibility Assessment: Perform screening interviews to determine eligibility for POH services and present candidates to the POH team.
  • Case Management: Carry out comprehensive intake processes, including documentation and program explanation, and develop individualized case plans within one week of intake.
  • Support Services: Assist clients in accessing community resources, provide advocacy in various situations, and offer financial assistance as per program guidelines.
  • Monitoring and Evaluation: Maintain detailed case files, track client progress, and ensure confidentiality in line with established regulations.
  • Networking: Attend community meetings and collaborate with local agencies to enhance service delivery and stay informed about available resources.
  • Training and Development: Participate in ongoing training to support the implementation of the POH program and enhance professional skills.

Qualifications:

Education: A degree in a human services field is preferred, although extensive experience in strength-based case management may be considered in lieu of a degree.

Experience: A minimum of two years in case management within a similar social service environment is required.

Skills: Candidates should possess strong communication abilities, a commitment to working with diverse populations, and a capacity for critical thinking and problem-solving.

Physical Requirements: The role involves various physical activities, including lifting up to 25 lbs, and may require local travel for client meetings.

Working Environment: The position is primarily office-based but includes community engagement, with some evening and weekend work as necessary.

Mission Statement: The Salvation Army is dedicated to meeting human needs in the name of Jesus Christ without discrimination, embodying its evangelical mission through all social service programs.