Insurance Service Coordinator

2 weeks ago


Independence, Missouri, United States American Automobile Association Full time
Insurance Service Coordinator Job Description

AAA East Central is seeking a highly skilled Insurance Service Coordinator to join our team in the Independence, Ohio headquarters office. This role will support the inside sales department by ensuring new business applications are accurate and compliant with company policies.

Key Responsibilities:
  • Verify new business documentation for completeness and accuracy.
  • Conduct thorough reviews of policy information, applications, and systems to ensure compliance with established guidelines.
  • Collaborate with management to ensure adherence to company policies and procedures.
  • Coordinate with agents to resolve new business rating and information errors.
  • Track and forward new business applications to Underwriting in a timely manner.
  • Provide exceptional customer service to members and insureds, addressing inquiries, membership/policy changes, and other areas as assigned.
  • Utilize discretion and independent judgment to resolve membership and insurance problems.
Requirements:
  • High school diploma or equivalent required.
  • Prior experience in sales, customer service, and/or quality assurance preferred.
  • Proficient in data entry and Microsoft Office software, including Word and Excel.
  • Knowledge of HUON, MACS, and PORTAL systems preferred.
  • Excellent communication, interpersonal, and organizational skills.
Benefits:
  • Extraordinary medical, dental, vision, and life benefits.
  • 401(k) Savings plan with company match.
  • Tuition assistance.
  • PTO for community volunteer programs.
  • Wellness program.
  • Employee discounts on membership, insurance, travel, entertainment, services, and more.

As a valued member of our team, you will have the opportunity to work with a diverse group of professionals, supporting our mission to deliver legendary service and beneficial products to our members. If you are a motivated and customer-focused individual with a passion for insurance and customer service, we encourage you to apply for this exciting opportunity.



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