Client Care Coordinator

3 days ago

Independence, Missouri, United States Briones Consulting Group Full time
Job Summary

We are seeking a highly skilled Client Care Coordinator to join our team at Briones Consulting Group. As a Client Care Coordinator, you will play a critical role in ensuring the high-quality and personalized experience for our clients.

Key Responsibilities
  • Manage and oversee client care services, ensuring all client needs are met promptly and effectively.
  • Conduct initial intakes and home assessments with clients and their families.
  • Maintain regular contact with clients and their families to monitor satisfaction and address any concerns or changes in needs.
  • Ensure all care plans are up-to-date and accurately reflect the client's current status and preferences.
  • Oversee the provision of concierge services, including personalized assistance with scheduling appointments, transportation, and other non-medical support services.
  • Develop and maintain relationships with local service providers to ensure high-quality and reliable concierge services for clients.
  • Ensure all concierge services are delivered in a timely, professional, and courteous manner.
  • Conduct regular quality assurance visits to clients' homes to assess the quality of care being provided and ensure compliance with agency standards.
  • Perform supervisory visits to monitor caregiver performance, provide feedback, and offer support and training as needed.
  • Document and report findings from quality assurance and supervisory visits and follow up on any identified issues to ensure prompt resolution.
  • Serve as the primary point of contact for clients and their families, providing clear and consistent communication regarding care plans and services.
  • Collaborate with caregivers, healthcare professionals, and other agency staff to coordinate and optimize client care.
  • Participate in staff meetings and training sessions to stay informed about agency policies, procedures, and best practices.
  • Assist with scheduling and coordinating caregiver assignments to ensure adequate coverage and continuity of care.
  • Support the agency's compliance efforts by ensuring all client care activities adhere to relevant regulations and standards.
Requirements
  • Bachelor's degree in healthcare administration, social work, nursing, or a related field (preferred).
  • Minimum of 2 years of experience in a home care or other healthcare setting with a focus on client care coordination.
  • Strong understanding of home care services, including non-medical and concierge support.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, families, and staff.
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
  • Proficiency in using electronic client management and scheduling software.
  • Flexibility to work occasional evenings or weekends as needed to meet client needs and conduct supervisory visits.
  • The role may involve lifting, bending, and other physical activities related to client care and home visits.
Benefits
  • Weekly pay
  • Retirement plan offered
  • Mileage reimbursement

Join us in making a positive impact on the lives of seniors in our community.

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