Client Care Coordinator
3 days ago
We are seeking a highly skilled Client Care Coordinator to join our team at Briones Consulting Group. As a Client Care Coordinator, you will play a critical role in ensuring the high-quality and personalized experience for our clients.
Key Responsibilities- Manage and oversee client care services, ensuring all client needs are met promptly and effectively.
- Conduct initial intakes and home assessments with clients and their families.
- Maintain regular contact with clients and their families to monitor satisfaction and address any concerns or changes in needs.
- Ensure all care plans are up-to-date and accurately reflect the client's current status and preferences.
- Oversee the provision of concierge services, including personalized assistance with scheduling appointments, transportation, and other non-medical support services.
- Develop and maintain relationships with local service providers to ensure high-quality and reliable concierge services for clients.
- Ensure all concierge services are delivered in a timely, professional, and courteous manner.
- Conduct regular quality assurance visits to clients' homes to assess the quality of care being provided and ensure compliance with agency standards.
- Perform supervisory visits to monitor caregiver performance, provide feedback, and offer support and training as needed.
- Document and report findings from quality assurance and supervisory visits and follow up on any identified issues to ensure prompt resolution.
- Serve as the primary point of contact for clients and their families, providing clear and consistent communication regarding care plans and services.
- Collaborate with caregivers, healthcare professionals, and other agency staff to coordinate and optimize client care.
- Participate in staff meetings and training sessions to stay informed about agency policies, procedures, and best practices.
- Assist with scheduling and coordinating caregiver assignments to ensure adequate coverage and continuity of care.
- Support the agency's compliance efforts by ensuring all client care activities adhere to relevant regulations and standards.
- Bachelor's degree in healthcare administration, social work, nursing, or a related field (preferred).
- Minimum of 2 years of experience in a home care or other healthcare setting with a focus on client care coordination.
- Strong understanding of home care services, including non-medical and concierge support.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, families, and staff.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
- Proficiency in using electronic client management and scheduling software.
- Flexibility to work occasional evenings or weekends as needed to meet client needs and conduct supervisory visits.
- The role may involve lifting, bending, and other physical activities related to client care and home visits.
- Weekly pay
- Retirement plan offered
- Mileage reimbursement
Join us in making a positive impact on the lives of seniors in our community.
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