Warranty Claims Specialist

3 weeks ago


Eagan, Minnesota, United States I State Truck Inc Full time
Warranty Administrator Job Description

Interstate Companies Inc is seeking an experienced Warranty Administrator to join our team at our Corporate Headquarters in Eagan Minnesota. As a Warranty Administrator, you will play a critical role in our operations, working closely with our 31 repair facilities to address and resolve warranty claims. We are looking for a strong individual with a commitment to quality and excellence to support our customers by providing exceptional warranty claim understanding of the truck service industry.

Responsibilities:
  • Review and seek corrections of warranty paperwork from multiple repair facilities.
  • Ensure that all aspects of warranty claims adhere to manufacturers audit requirements.
  • Follow policy and procedure guidelines set forth by vendors and Interstate.
  • Create and monitor warranty claims on multiple vendor sights.
  • Balance out weekly credit memos.
  • Create and monitor warranty parts returns.
  • Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors.
Requirements:
  • Basic computer skills.
  • Possess strong attention to detail.
  • High school diploma or equivalent.
  • Excellent communication and time management skills.
  • Strong problem solver with the ability to think outside of the box.
Qualities:
  • Positive attitude, be self-directed but also be able to operate in a team environment.
  • Solid written and verbal communication skills including excellent customer service and phone skills.
  • Organized and able to manage time wisely.
  • The desire to succeed in a day-to-day challenging position.
Benefits:
  • Competitive wages.
  • Uniforms - fully supplied by Interstate.
  • Tool program - available.
  • Tuition assistance - for educational and ongoing career growth.
  • Health, dental and vision coverage - begins on the first day of the following month.
  • Paid Time Off - (PTO) starts accruing day one of your full-time employment.
  • Holidays - 6 Holidays and 2 Floating Holidays per year.
  • 401(K) - with company matching.
  • Long Term Disability - Supplied.
  • Short Term Disability - Supplied.
  • Life Insurance - Supplied.
  • Healthiest You - Virtual Health Care paid by Interstate.
  • PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement.
  • Pet Insurance - We care about our furry friends.
  • Employee Discounts - available on products and services.
  • Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
  • Paid Health and Well-being screening - for employees and their spouse.


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