Service Desk Support Specialist

2 weeks ago


Southfield, Michigan, United States K2 Services Full time
Job Overview

K2 Services is seeking a skilled Service Desk Analyst to join our team in Southfield, MI. As a Service Desk Analyst, you will be the first point of contact for customers seeking technical support for hardware, software, and network issues.

Key Responsibilities:

  • Provide over-the-phone, email, and chat support to customers.
  • Identify, diagnose, and resolve customer issues using documented troubleshooting items and knowledge base.
  • Use screen sharing and remote-control tools to collect and evaluate customer-reported issues.
  • Properly ticket all customer requests with detailed information.
  • Maintain a regular and reliable level of attendance.

Requirements:

  • High School Diploma or equivalent.
  • Strong verbal, written, and typing skills.
  • Excellent customer service skills, efficiency, multi-tasking skills, and patience.
  • Dependable team player with ability to work collaboratively and cooperatively with others.
  • Ability to act independently and make decisions within the scope of the position's responsibilities.

What We Offer:

  • Competitive pay with shift differential during after-hour shifts.
  • Full array of benefits, including health insurance and matching 401k.
  • Complimentary snacks and beverages in the office break room.
  • Weekly catered meals and regular events in-office.

K2 Services is an Equal Opportunity Employer:

We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status.



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