Front Desk Representative

1 week ago


Southfield, Michigan, United States CNS Healthcare Full time
Job Title: Front Desk Representative

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at CNS Healthcare. As a Front Desk Representative, you will play a vital role in representing our agency and providing exceptional customer service to individuals served and visitors.

Key Responsibilities:

  • Check-in persons served, verifying and updating necessary information in the electronic health record and collecting copays as needed
  • Check-out individuals served, including scheduling appointments
  • Collect and document insurance information
  • Assist with coordinating transportation and other services for the people we serve
  • Maintain the reception area in a neat, orderly, and welcoming manner
  • Review and update information in electronic health record system as needed
  • Maintain knowledge and compliance with established policies and procedures, HIPAA standards, and other regulatory programs
  • Ensure that the CNS Healthcare customer care standards of service are applied to interactions with individuals served, guests, and staff

Requirements:

  • High School Diploma or General Education Diploma (GED)
  • A minimum of 1 year of experience in an office setting
  • Passion for providing an unparalleled customer service experience in a dynamic and diverse work environment
  • Proficiency in word processing, data entry, and telephone skills
  • Ability to be forward thinking and take initiative to accomplish goals and objectives
  • Ability to use discretion and judgement when handling matters of a sensitive or confidential nature

What We Offer:

  • A comprehensive total rewards program, including a 403(b)-retirement plan with company match, comprehensive medical, dental, and vision insurance, employer-sponsored life insurance, short- and long-term disability insurance, a generous PTO program, paid parental leave, Employee Assistance Program, tuition reimbursement, and more
  • A secure job and opportunities to grow alongside CNS Healthcare
  • The chance to make a meaningful impact on our community and the lives of the people we serve

About CNS Healthcare:

CNS Healthcare is a Certified Community Behavioral Health Clinic dedicated to serving the people of our communities. We are committed to providing exceptional customer service and creating a welcoming environment for individuals served and visitors.



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