Eligibility Specialist
2 weeks ago
We are seeking a highly organized and analytical Eligibility Specialist to join our team at DFR llc. As an Eligibility Specialist, you will be responsible for assisting in the processing of applications from Indiana residents who are requesting public assistance.
Key Responsibilities:- Gather data for all relevant assistance programs either face-to-face or via phone with clients.
- Verify all information is gathered accurately and meets state policies.
- Obtain release forms and medical records as needed.
- Verify income, assets, and other financial / legal documents.
- Review regulations and program requirements with clients.
- Utilize automated program to determine eligibility of state assistance programs.
- Data entry into state database.
- Respond to all inquiries in a timely manner via phone or email.
- Highly organized and analytical team player.
- Previous Case Manager experience is a plus.
- Strong written and verbal skills.
- Solid computer skills, Microsoft Office proficiency.
- Strong oral and written communication skills.
- Basic math skills.
- Case management skills.
- Independent worker who is a self-starter that is reliable and dependable.
- Strong customer service background with a professional demeanor.
- Prefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required.
- 2 years experience in a social service environment, state or local government is desired pertaining to employment / training programs.
- Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply.
We offer a competitive wage of $15.00/hr, paid time off, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM. This role offers the potential for promotion and an extensive training program to give you the skills to be successful in this role.
If you are looking for a position that could be the start of your career, apply now for immediate consideration.
Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.
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