Technical Support Specialist
4 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at the City of Gary, Indiana. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for providing top-notch technical support to our end-users.
Key Responsibilities:
Provide technical assistance and training to end-users via various electronic mediums.
Configure client equipment to connect to the Internet via Local and Wide Area Network technologies.
Configure software to connect to Internet application servers.
Provide training to clients in the use of systems and applications related to the Internet.
Obtain a general understanding of Microsoft OS, Microsoft Server OS, and application operations related to city-offered services.
Provide further assistance to the Chief Technology Officer as needed.
Requirements:
Ability to work independently and efficiently to meet deadlines.
Ability to promptly answer support-related emails, phone calls, and other electronic communications.
Self-motivated, detail-oriented, and organized individual with experience in hardware and software issues.
Proficient in Internet-related applications such as Email clients, FTP clients, and Web Browsers.
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
Why Join Our Team:
As a Technical Support Specialist at the City of Gary, Indiana, you will have the opportunity to work with a talented team of professionals who are dedicated to providing exceptional service to our community. You will be responsible for providing technical support to our end-users, configuring client equipment, and providing training on the use of systems and applications related to the Internet. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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