Customer Service Representative

2 days ago


Harrisonburg, Virginia, United States Rockingham Insurance Company Full time
Job Overview

At Rockingham Insurance Company, we are seeking a highly skilled Customer Experience Associate to join our team. This role is responsible for providing exceptional customer service and support to our policyholders and agents.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Analyze and process new policies, policy changes, reinstatements, cancellations, and underwriting updates.
  • Develop and maintain a thorough knowledge of insurance products, billing, and underwriting principles.
Requirements and Qualifications
  • A minimum of high school diploma or equivalent required; one year of experience in the insurance industry preferred.
  • Strong oral and written communication skills, with the ability to communicate effectively with customers and agents.
  • Bilingual in English and Spanish desired.
Physical Demands

The position operates in a professional office environment and requires prolonged sitting and computer use.

Estimated Salary

$55,000 - $65,000 per year, depending on location and experience.



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