Customer Service Team Lead
5 days ago
Job Description:
We are seeking a highly motivated and customer-focused CUSTOMER SERVICE TEAM LEAD to join our team at State Farm Insurance.
About the Role:
This is a full-time position that requires excellent leadership and communication skills. As a Team Lead, you will be responsible for supervising a team of customer service representatives and ensuring excellent customer service.
Main Responsibilities:
- Supervise a team of customer service representatives
- Develop and implement customer service strategies
- Monitor and improve customer service metrics
- Collaborate with internal teams to resolve customer issues
Requirements:
To be successful in this role, you will need:
- A bachelor's degree in business or a related field
- 5+ years of experience in customer service or a related field
- Excellent leadership and communication skills
- Ability to work in a fast-paced environment
Estimated Salary: $60,000 - $90,000 per year
Benefits:
We offer a competitive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off.
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