Customer Relationship Manager

1 week ago

Shelbyville, Tennessee, United States Talis Group, Inc. Full time
Job Title: Customer Relationship Manager

Join Talis Group, Inc. as a Customer Relationship Manager and be part of a dynamic team that helps companies succeed in the equine industry.

About the Role:

We are seeking a highly motivated and customer-focused individual to manage Dealer Partners and ensure they have everything needed for optimal success. As a Customer Relationship Manager, you will be responsible for developing and maintaining knowledge of markets in assigned regions, fostering and maintaining long-term relationships with partners, and working closely with dealers to ensure they have the necessary resources to succeed.

Key Responsibilities:
  • Develop and maintain knowledge of markets in assigned regions
  • Foster and maintain long-term relationships with partners
  • Work closely with dealers in assigned regions to ensure they have everything needed for optimal success
  • Respond to potential new dealers within your region
  • Review daily order activity of sales area
  • Assist in problem solving by identifying substitutions or replacements if needed
  • Assist in communications with dealers regarding any issues like order/stock situations
  • Attend/Conduct dealer events and provide information/feedback regarding product enhancements/development
  • Assist with developing marketing plans and strategies
  • Record all interactions using CRM system
  • Other duties as assigned
Requirements:
  • Proven track record in inside and/or outside sales
  • Strong interpersonal skills
  • Must be customer focused with the ability to listen and learn
  • Effective communication skills
  • Proactive problem-solving
  • Ability to work individually and as a team
  • Willingness and ability to travel as required by the role. Approximately 25 – 30%
  • Helpful but not required: familiarity with equine industry practices, terminology, and products

Talis Group, Inc. is an equal opportunity employer. All registrants are considered based upon their skills, performance, potential, and other qualifications, without regard to race, color, religion, sex, national origin, age, disability, pregnancy, genetic information, or any other characteristic protected by applicable law.

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