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Travel Center Operations Manager
2 months ago
Pilot Company is a leading network of travel centers with a strong presence in the industry. With over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces, we are a major player in the energy and logistics sector.
Our energy division is a top supplier of fuel, operating one of the largest tanker fleets and providing critical services to oil operations in the nation's busiest basins. We also have a growing portfolio of brands, with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our company is built on a people-first culture and a commitment to giving back to the community. We are dedicated to fueling people and keeping North America moving.
We are an equal opportunities employer and welcome applications from all qualified candidates, regardless of their background or characteristics.
Job SummaryWe are seeking an experienced Retail General Manager to oversee our high-volume retail facilities. The successful candidate will be responsible for generating and executing business plans to achieve established standards, sales and profit objectives, as well as customer satisfaction.
Key Responsibilities- Ensure customer expectations are met through effective service delivery and quality control.
- Conduct regular meetings with subordinate employees to discuss performance, provide feedback, and set goals.
- Maintain effective relationships with vendors and suppliers to ensure seamless operations.
The Retail General Manager will also be responsible for building, coaching, managing, and developing teams from a staffing, interviewing, hiring, and training standpoint.
Additional Responsibilities- Drive sales growth through effective marketing and promotional strategies.
- Manage team members to ensure they are meeting performance expectations and providing excellent customer service.
- Track inventory levels and manage stock to ensure optimal levels.
- Provide exceptional customer service to ensure customer satisfaction and loyalty.
- Perform P&L analysis to ensure financial performance is meeting expectations.
- Minimum 2-3 years of management experience in the retail, restaurant, grocery, or other service industry with responsibility for financial results.
- Previous management proficiency in high-volume retail with P&L accountability.
- Ability to create and maintain a customer-focused culture.
- Fuel discount
- Nation-wide medical plan/dental/vision
- 401(k)
- Flexible spending accounts
- Adoption assistance
- Tuition reimbursement
- Flexible schedule
- Weekly pay
