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Client Success Strategist

2 months ago

Dallas, Texas, United States Blue Yonder Full time

Blue Yonder Title:
Customer Success Partner

Location:
Virtual within the US

Overview:
At Blue Yonder, we collaborate with our clients to ensure they are fully leveraging the benefits of our innovative solutions.

Your role will involve gaining a comprehensive understanding of the operational dynamics and challenges faced by your designated clients, contextualized within their specific industry.

You will cultivate enduring relationships with both IT and business leaders, guiding them throughout their entire journey with Blue Yonder.

Internally, you will serve as the voice of the client, playing a pivotal role within the core account team alongside the Account Manager and Technical Account Manager.

If you are passionate about delivering tangible value and thrive in a collaborative environment, this position is an excellent fit for you.


Key Responsibilities:
- Collaborate to formulate and execute account strategies for your assigned clients.
- Identify and develop opportunities for cross-selling and upselling, ensuring seamless renewals.
- Foster relationships with key stakeholders within the client's organization to enhance their experience and address any concerns.
- Stay informed about industry trends and events to effectively engage with clients and understand their challenges and opportunities.
- Gain in-depth knowledge of Blue Yonder products and identify how they can address client needs and create value.
- Conduct regular business reviews to promote product adoption and value realization.
- Communicate and demonstrate ROI to clients throughout their engagement with us.
- Advocate for the client within Blue Yonder, collaborating with various cross-functional teams.
- Adhere to internal processes aimed at enhancing customer satisfaction, retention, and risk management.
- Support the achievement of Customer Reference status.
- Work closely with the Sales team to identify and facilitate cross-sell and upsell opportunities that unlock additional value for clients.
- Manage customer escalations related to value, consumption, and adoption, coordinating with internal teams as necessary.
- Act as a vital source of information regarding client needs, providing feedback to Product Management, Sales, and Marketing.

What We Offer:
- Competitive salary and bonus structure.
- Access to leading tools and technologies to support your success.
- Collaboration with an industry-leading team to foster insightful discussions.
- Flexible remote work arrangements.
- Ownership of the client experience for your assigned accounts.
- Opportunities to learn and implement best practices in customer success.
- The chance to shape the definition of customer success within a diverse, industry-leading supply chain context.
- A supportive environment for career growth and personal development.

Desired Skills and Experience:
- Ideally, 8-10 years of experience in customer-facing roles within the Supply Chain sector.
- Experience managing complex, multi-divisional, and geographically diverse clients.
- Strong executive presence and exceptional communication skills.
- Ability to identify critical issues in ambiguous situations and communicate effectively to drive progress.
- Passion for the Supply Chain Industry.
- Experience collaborating with cross-functional teams (e.g., Sales, Product, Delivery).

Benefits:
At Blue Yonder, we prioritize the well-being of our employees and their families, reflected in our comprehensive benefits package, which includes:
- Extensive Medical, Dental, and Vision coverage.
- 401K with Matching contributions.
- Flexible Time Off policies.
- Corporate Fitness initiatives.
- Wellbeing Days.
- A variety of voluntary benefits, including Legal Plans, Accident and Hospital Indemnity, Pet Insurance, and more.

We are dedicated to fostering an inclusive workplace where everyone can share their unique perspectives and talents in a safe environment. Our core values guide us, and we take pride in our diverse culture as an equal opportunity employer.