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General Manager
2 months ago
The General Manager is responsible for overseeing the daily operations of the Courtyard by Marriott Glen Allen VA, ensuring exceptional guest satisfaction and financial performance. This leadership role requires a seasoned professional with a proven track record in hotel management, people leadership, and strategic planning.
Key Responsibilities- Hotel Operations: Manage daily hotel operations, including budgeting, forecasting, and strategic planning to drive financial profitability and guest satisfaction.
- Leadership and Development: Lead, direct, and manage the hotel's executive team, department heads, and associates to ensure high standards of service quality, operational efficiency, and guest satisfaction.
- Service Quality and Guest Satisfaction: Oversee service quality, operational efficiency, guest satisfaction, and standards compliance, ensuring a positive experience for guests and associates alike.
- Performance Management: Monitor and develop team member performance, providing supervision, professional development, scheduling, counseling, and evaluations to drive excellence.
- Recruitment and Training: Recruit, interview, and train associates to ensure a skilled and motivated workforce.
- Experience: 3 years of General Manager, Hotel Manager, or equivalent experience in the hospitality industry.
- Leadership Skills: Strong people leadership, with a proven track record in building a positive service culture.
- Market Knowledge: Local market experience is highly beneficial.
- Brand Expertise: Marriott brand experience is preferred.
- Quality: Demonstrated commitment to delivering high-quality service and products.
- Productivity: Proven ability to drive productivity and efficiency in hotel operations.
- Dependability: Demonstrated reliability and dependability in meeting deadlines and achieving goals.
- Customer Focus: Strong focus on delivering exceptional guest satisfaction and service.
- Adaptability: Ability to adapt to changing circumstances and priorities.
