Patient Service Representative

6 days ago


Springfield, Illinois, United States Springfield Clinic Full time
Job Summary

The Patient Service Representative - Neuro is responsible for ensuring seamless patient interactions and efficient billing processes in the Neurology department. This role requires strong communication and problem-solving skills to address patient inquiries and resolve billing issues in a timely and professional manner.

Key Responsibilities
  • Verify patient insurance coverage and benefits prior to treatment
  • Secure prior-approvals and pre-authorizations for neurology services
  • Perform review and action of Bad Debt, Collections, and Denials related to neurology services
  • Maintain proficiency with insurance and billing issues and serve as a resource to providers and staff
  • Prepare account action worksheets and submit to Patient Accounting for charge corrections
  • Provide excellent customer service and respond to patient inquiries in a timely and professional manner
  • Collaborate with the Operations Manager and Director of the Neurology service line to ensure smooth operations
Requirements
  • High School graduate or GED required
  • Minimum two to three (2-3) years experience in medical billing and insurance preferred
  • Strong verbal communication and listening skills
  • Ability to work with patients of all ages in a courteous and professional manner
  • Ability to maintain composure under stress
Working Environment
  • Work in office environment
  • Use of telephone required
  • Involves frequent contact with staff and the public
  • Requires sitting for long periods of time
PHI/Privacy Level

HIPAA1



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