Community Outreach Coordinator

5 days ago

Meriden, Connecticut, United States MERIDEN NEW BRITAIN BERLIN YOUNG MENS Full time
About the Role

We are seeking a highly skilled Community Outreach Coordinator to join our team at MERIDEN NEW BRITAIN BERLIN YOUNG MENS in Meriden, CT.

Job Summary

This is a part-time position that requires excellent communication and interpersonal skills. The successful candidate will be responsible for delivering exceptional service to members, guests, and program participants, promoting memberships, programs, and events.

Key Responsibilities
  • Provide excellent customer service and create a welcoming environment for all members, guests, and program participants;
  • Communicate effectively and courteously in all interactions, greeting each person with a friendly verbal greeting and a smile;
  • Answer and refer all incoming calls in a courteous manner within 3 rings, while performing various clerical duties and providing excellent service;
  • Perform a variety of tasks including signing up new members, enrolling members in programs, entering payments, generating receipts, and maintaining accurate and up-to-date records;
  • Be knowledgeable about MERIDEN NEW BRITAIN BERLIN YOUNG MENS memberships, programs, and events, selling memberships and promoting YMCA programs;
  • Build relationships with members, helping them connect with one another and the YMCA, handle and resolve membership concerns, and inform the Member Service Desk Supervisor and Membership and Marketing Director about any problems or concerns;
  • Maintain confidentiality regarding members, participants, and YMCA business, ensuring all schedules, forms, flyers, packets, and brochures located at the Member Service Desk are fully stocked and ready to hand out as needed;
  • Inform your supervisor if you cannot make your shift and find a replacement if necessary, attend staff meetings and trainings as requested, follow all policies and procedures outlined by the YMCA, and maintain cleanliness and organization of the lobby and member service desk areas;
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in a related field or equivalent;
  • One to two years of related experience preferred;
  • The ability to relate effectively to diverse groups of people from all social and economic segments of the community;
  • The ability to work a flexible schedule that includes evening, weekend, and 'on-call' assignments;
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary

$40,000 - $50,000 per year, depending on experience.

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